Nicole Parisian
Commerce City,CO
Summary
To secure employment in a dynamic and fast paced environment in order to provide unparalleled customer service and a dedicated work ethic.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTIVE
Rocky Mountain Motorist
Denver, CO
01.2009 - 11.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
- Referred unresolved customer grievances to designated departments for further investigation.
- Promoted available products and services to customers during service, account management and order calls.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Mail Carrier
United Postal Service
Parker, CO
05.2008 - 01.2009
- Sorted mail to be delivered according to route and customer address.
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Collected signatures from recipients of registered mail items.
- Operated a vehicle in accordance with safety regulations.
- Responded to customer inquiries regarding postal services and products.
- Reported any damaged or missing mail items to supervisor immediately.
- Provided friendly customer service at all times while delivering mail.
- Checked incoming mail for proper postage and correct names and addresses.
- Assisted other carriers with their routes as needed during peak periods.
- Conducted regular check-ins with supervisors throughout the day.
- Kept up-to-date knowledge of postal rates, regulations, and procedures.
- Ensured compliance with federal laws related to privacy protection.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Obtained receipts for registered and certain insured mail.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Bundled mail in preparation for delivery or transportation to relay boxes.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Used road maps or GPS to verify routes and designated addresses.
Restaurant Hostess
Gumbo's Restaurant
Denver, CO
08.2007 - 05.2008
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Built positive relationships with other front-of-house and kitchen staff.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
- Greeted customers and escorted them to their tables.
- Directed customers to bar area in high-traffic times to increase drink sales.
Education
High School Diploma -
HERITAGE HIGH SCHOOL
Littleton, CO05-2001
Some College (No Degree) -
Arapahoe Community College
Littleton, COTimeline
CUSTOMER SERVICE REPRESENTIVE
Rocky Mountain Motorist
01.2009 - 11.2011
Mail Carrier
United Postal Service
05.2008 - 01.2009
Restaurant Hostess
Gumbo's Restaurant
08.2007 - 05.2008
High School Diploma -
HERITAGE HIGH SCHOOL
Some College (No Degree) -
Arapahoe Community College