Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Pasquale

Saint Augustine,FL

Summary

Dedicated Operational Manager with over 20 years experience providing clients with the highest degree of hospitality and customer service by ensuring that establishments meet and exceed expectations. Strong leader possessing outstanding work ethic and integrity, always focused on meeting budget and documenting financials. Manages by leading and showing staff the rewards of pushing past their own expectations to provide the best work possible.

Overview

14
14
years of professional experience

Work History

General Manager

The Counter
01.2014 - 01.2024


  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.


  • Responsible for overall food and beverage operations by formulation of policies, business goals and revenue targets.

    • Effectively implemented new systems and procedures that increased sales by 15%

    • Managed back of the house operations including food preparation, quality control and expediting. Continuously fell in the 98% percentile in company audits and guest satisfaction on food quality and timing

    • Managed front of the house (all positions). Had a record low turnover and through continuous staff development, increased productivity by 35%.

    • Oversaw and always hands on with all operations daily. Serving 6,000 customers on a weekly basis. An average of 41 minutes table turn time for a full-service setting.

    • The Counter NYC catering platform had the highest sales within the Brand in 2019, with a yearly achievement of 5.5 million in gross sales.

    • Served guests from all over the world, adapting and improvising for different cultures, languages and dietary needs.

Food and Beverage Director

Rothmans Steakhouse
02.2010 - 01.2014
  • Developed strong vendor relationships, resulting in cost savings on food and beverage purchases without sacrificing quality.
  • .Implemented waste reduction initiatives by monitoring portion control, optimizing inventory management, and encouraging responsible disposal practices among staff members.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Boosted overall revenue by streamlining operations and optimizing staff productivity through effective scheduling and task delegation.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Mentored junior team members, fostering a positive work environment that promoted professional growth and employee retention.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Education

Master of Science - Early Childhood Special Education

Touro College
New York, NY
06.2009

Bachelor of Science - Health And Physical Education

York College of The City University of New York
Jamaica, NY
06.2007

Associate of Arts - Liberal Arts And General Studies

Kingsborough Community College of The City University of New York
Brooklyn, NY
06.2004

Skills

  • Policy and Procedure Adherence
  • Efficient multi-tasker
  • Training and coaching
  • Customer Service
  • Attention to Detail
  • Sales Strategies
  • Inventory Management
  • Team Leadership
  • Purchasing and planning
  • Account Management
  • Staff Development
  • Business Forecasting
  • Project Planning

Timeline

General Manager

The Counter
01.2014 - 01.2024

Food and Beverage Director

Rothmans Steakhouse
02.2010 - 01.2014

Master of Science - Early Childhood Special Education

Touro College

Bachelor of Science - Health And Physical Education

York College of The City University of New York

Associate of Arts - Liberal Arts And General Studies

Kingsborough Community College of The City University of New York

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Nicole Pasquale