Summary
Overview
Objective
Work History
Education
Skills
Software
Certification
Affiliations
Work Preference
Quote
Projects
Generic
Nicole Chanel Patey

Nicole Chanel Patey

Clovis,CA

Summary

With 15+ years of professional experience in healthcare, sales, government, public, and private sectors, I have developed a strong skill set to excel in various roles and manage multiple responsibilities simultaneously. Recently, I worked on the USARMY Recruiting Mission demonstrating expertise in project development, analysis, adjudication, and daily operations. Achievements include a 66% reduction in turnaround time for 'civilian to enlistment,' a 42% increase in medical acceptance for USARMY enlistment, and a 75% reduction in the backlog of MEPS medical data. Exceptional flexibility, adept time management, meticulous project execution, and proficient calendar management abilities have been recognized throughout my career. Clear and concise written communication skills contribute to effective collaboration and successful implementation of Scrum-Kanban methods for mission-critical directives. Highly proficient in Microsoft Office Suite, Teams, Excel, PowerPoint, Dynamics CRM, ERP, Salesforce, Google programming, cybersecurity, and EMR/EHR.

Overview

25
25
years of professional experience
2
2

Current Security Clearance

Objective

Results-driven executive, known as an agile shapeshifter; adaptable, innovative and always leading with purpose.  Amassed over 15 years of high-impact Project and Operational Administration; Epic, Data migration and analytical theory, MHS-Genesis SOP, developed and implemented audience specific marketing campaigns for Governmental, Healthcare-Medical Surgical entities resulting in revenue growth and market expansion.  Robust background in project management and agile methodologies, seeking to re-enter the workforce after an engagement, relocation and establishing domestic processes and procedures for private individual. Committed to leveraging proven track record of successful project execution, leadership abilities, and strong communication skill to contribute to the success of projects and drive business growth. 

Work History

Personal Manager-Coordinator

Private Individual
04.2024 - Current
  • Obsessively organized and dedicated, proven track record of managing all things and individuals, coordinating schedules and providing comprehensive 24/7 support to private engineer during current 2024 fireseason and recent relocation due to my becoming newly engaged.
  • Oversaw renovation projects to improve home functionality while adhering to budget constraints successfully.
  • Streamlined household operations by coordinating maintenance, repairs, and cleaning services.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Aggressive forensic accounting of household finances resulting in locating massive billing errors, scam accounts and remote attachments to private network.

Medical Executive Coordinator - Medical Analyst

USARMY USAREC - Adeptus Solutions Inc.
09.2023 - 05.2024
    • I am a civilian federal government contractor employed by the US Army, specifically with the US Army Northern California Recruiting Battalion, operating under the Department of Defense and sub-contractor Adeptus Solutions Inc. I assume multiple responsibilities daily, including Executive Assistant, Medical Adjudicator, Analyst, and Data Migration specialist, in a proactive endeavor to establish effective processes and procedures addressing the complexities associated with the integration of the MHS-Genesis EMR/EHR program.
    • Successfully designed, developed, and implemented targeted medical analytical processes and procedures to significantly decrease the time taken to source PHI/PII confidential information from 166 days to 40 days.
    • Introduced efficient document control systems to ensure timely updating and archiving of Controlled Unclassified Information (CUI) and Controlled Information (CI) encompassing both confidential medical records and classified documents.
    • I provide critical support to over 199 US Army recruiters by meticulously and efficiently adjudicating complex medical data, resulting in a 66% reduction in the "turnaround" time from "flash to bang". I routinely supply real-time tracking data to all NorCal Battalion personnel, collaborate with various governmental agencies, and brief battalion staff on changes pertaining to state and federal HIPAA, PHI, and PII regulations.
    • Responsibilities encompass consulting with and assisting US Army executives in the development, verification, and implementation of Quality Control measures, Data Migration strategies, and Standard Operating Procedures.
    • Engaged in preparing and presenting comprehensive findings to US Army Recruiting Command (USAREC) with the objective of establishing a permanent Medical Adjudicator Analyst position within the organization.

Executive Contract Coordinator to URC Director

SEIU Local 1000 Labor Union
05.2023 - 08.2023
    • Proactively engaged in rebuilding relationships with various state organizations such as the DMV, CalFire, and OES in a determined effort to advocate for state employees and facilitate transparent communication and dialogue between SEIU and California State agencies.
    • Oversaw the management of 15 union representatives' spreadsheets and databases to efficiently monitor, analyze, and document contract data, coordinated executive schedules, prepared meeting materials, and managed agendas for the URC Director and union lawyers.
    • Developed 5 standardized contract templates for subsections of contracted territories resulting in consistent documentation and reduced legal risks.
    • Improved office efficiency by 45% through the implementation of an accessible suspense file system for contract management and the prioritization of time-sensitive critical files.

Medical - Surgical Patient Consultant-Educator

CosMediTour - Plastic Surgery Group
04.2020 - 02.2023
  • Virtual Plastic Surgery Consultant and Patient Educator with CosMediTour Plastic Surgery Group, providing thorough guidance to prospective surgical patients in selecting a board-certified Plastic Surgeon.
  • Delivered tailored surgical recommendations post detailed consultations, prioritizing the fulfillment of each individual's unique enhancement goals and preferences.
  • Consistently surpassing monthly surgical SQLs by more than 30%, established track record of delivering outstanding patient care, consultation and educational seminars and services, resulting in a 20% boost in surgical sales conversions.
  • Exhibit a flexible and adaptive approach to meet diverse client requirements, act as a liaison between patients and surgeons, offer Executive Administrative support to surgeons, and maintain a professional home office for presentations.

Medical Executive Patient Coordinator

Merakey Foundation
01.2020 - 04.2020
    • Analyze medical data for monthly financial reports, actively managed executive calendars and coordinated complex patient care teams, handling daily situational issues with physicians and patients by providing options and solutions.
    • Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
    • Spearheaded process improvements that led to more accurate financial reporting and better-informed decision-making by management.
    • Expanded foundations network coverage through consistent prospecting efforts, resulting in 15% increase in additional practice growth opportunities.

Executive Administrative Assistant to President

Rancho Murieta CSD
08.2018 - 10.2019
    • Acted as the main point of contact for members of the CSD community board, residents, employees, and other stakeholders. Responded to inquiries, provided information, and addressed complaints.
    • Organized travel arrangements, ensuring smooth transitions for CSD executives during business trips.
    • Coordinated and organized logistical arrangements and resources for board meetings, committee meetings, and staff events. Undertook various administrative, financial, and service-oriented tasks.
    • Achieved a 45% increase in Accounts Receivable productivity by implementing USPS digital software as a service (SaaS) for document and mail management.

Practice Manager-Patient Consultant Educator

Vector Physical Therapy
06.2017 - 07.2018
  • Supervision of 4 Physical Therapists and 20 staff members, encompassing oversight of supervision, monitoring insurance billing, processing financial transactions, managing patient relations, and resolving conflicts.
  • Working collaboratively with Vector stakeholders to provide valuable insights on patient requirements, scheduling, and facilitating a seamless transition for the departing CEO, while also ensuring effective communication within the staff.
  • Managing human resources responsibilities including recruitment, onboarding, payroll administration, coordinating benefits, and providing guidance on employee relations counseling.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

Associate Business Development Manager

Squier Trading Co.
12.2008 - 03.2017
    • Lead the efforts to revitalize Squier Trading Co., a specialty food brokerage, by expanding market presence, implementing POS procedures, transitioning to digital frameworks, and preparing for potential structured asset business acquisition to companies such as Sysco, US Food Service, or MANI Imports.
    • Update outdated systems, improve inventory accountability, manage accounts receivable and payable, enhance communication protocols, and modernize office equipment.
    • Efficiently and discreetly oversee financial responsibilities of the CEO, COO, and CFO (family members), while introducing software tools such as QuickBooks, Asana Projects, Microsoft Dynamics CRM, Excel, Outlook, Suite, and Constant Contact.
    • Enhanced company reputation with effective networking at industry events, trade shows, and conferences.
    • Act as the point of contact for key clients like Chiquita, Beaverton, Seneca, and Bumble Bee Tuna, ensuring productivity standards are met, boosting order fulfillment efficiency by 30% through internal restructuring, and nurturing relationships with vendors and government entities.

Medical-Surgical Patient Consultant, RN, PME

Plastic Surgery Specialists
07.1999 - 10.2008
    • Skillful Hybrid Executive Assistant to a prominent Plastic Surgeon across multiple satellite locations, responsible for managing a diverse array of tasks that fluctuated daily based on the surgeon's needs and priorities.
    • Oversight of professional and personal schedules, as well as facilitation of seamless communication among stakeholders, employees, and external business partners.
    • Proficient Surgical Consultant serving as the primary point of contact for prospective patients, providing them with comprehensive education, information, and support to guide them through their surgical experiences.
    • Proven track record of effectively marketing and promoting the practice, achieving a monthly closure rate of 63%, and cultivating partnerships with key business stakeholders to expand practice presence into new markets.
    • RN with duties encompassing assisting in operating room procedures, managing sterilization processes, delivering pre/post-operative care, overseeing surgical inventories, and conducting quarterly cost analyses to optimize expenditure efficiency.

Education

Professional Certificate - Google Cybersecurity

Coursera
Remote
04.2023

Professional Certificate - Google Business Intelligence

Coursera
Remote
06.2022

No Degree - Allergan Nurse Injector - Certified

Allergan Medical Institute
Irvine, United States

Healthcare Administration - Clinical Healthcare Administration

West Valley College
Saratoga, CA
01.1997

Associates of Science - Biology - Human Biology

De Anza College
Cupertino, CA
01.1996

Bachelor of Science - Nursing

San Jose College
San Jose, CA
01.1994

Skills

    • Database Management
    • Document processing
    • Microsoft Office-Suite expertise
    • Google Cloud Platform
    • Project Planning
    • Logistical Planning
      • Calendar Management
      • Travel Arrangements
      • Information confidentiality
      • Emotional Intelligence
      • Assertive-Concise Communication Style
      • Adaptable-Versatile

Software

Microsoft Office/Suite/CRM

Google sheets/docs/forms

Google analytics/SEO/Ad

Asana/Slack/Salesforce

Linux/Android/ChromeOS

Certification

HIPAA Certified - Current 01/2024

OSHA Certified - Current 01/2024

DA Medical Records Management Certified - Current 02/2024

DoD CUI Certified - Current 02/2024

DoD NIST SP 800-171 Certified - Current 02/2024

DoD DFARS Compliant

DoD Security Clearance(s) 10/09/2023 to 07/25/2025

Healthcare Administrative Management CPHQ Certified - Current 10/2023

Affiliations

  • American Medical Informatics Association
  • Society of Women Engineers
  • American Nurses Association (ANA) Member

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureWork-life balanceCareer advancementWork from home optionStock Options / Equity / Profit SharingPersonal development programsHealthcare benefitsPaid time offFlexible work hours

Quote

All progress takes place outside the comfort zone.
Michael John Bobak

Projects

PWS for MHS Contract Project, Pilot Project for DoD, 2022, TBA, Develop fluid processes and procedures to alleviate the significant and growing backlog at US Military Entrance Processing Stations (MEPS). This includes streamlining operations and optimizing resources to expedite processing times.Adeptus Solutions Inc. operates as a civilian Federal Contractor, working closely with the Department of Defense (DoD), US Army Recruiting Command (USAREC), and Department of the Army (DA) to enhance MEPS efficiency.Implement, utilize, and establish project projections to forecast resource needs, identify bottlenecks, and improve overall performance.Continuously update live data, utilizing statistical and analytical tools to track and analyze trends within battalions, enabling proactive measures to address potential challenges and ensure smooth operations.

Similar Profiles

CREATE PROFILE
Nicole Chanel Patey