Nicole Patterson
Summary
Experienced and highly motivated Nurse Care Manager with a compact license, achieves expected outcomes, demonstrates leadership and serves as resource in management of clinically complex patients. Displays excellent interpersonal and team-building skills and collaborates effectively with physicians, nurses and members of healthcare team for a common goal. Proficient and functional working knowledge of computer databases, electronic medical record systems and information technology.
Overview
19
19
years of professional experience
Work History
Care Coordinator
Baylor, Scott & White University Medical Center
11.2023 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Consultant
Guidehouse
01.2023 - Current
- Analyzed problematic areas to provide recommendations and solutions.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
RN Case Manager
Baylor, Scott & White
08.2022 - 01.2023
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Travel Nurse Case Manager
Genie Healthcare
08.2021 - 07.2022
- Manages a caseload of at least 25 patients.
- Prioritizes discharge planning needs.
- Works directly with physicians/team to advance the patient to the next level of care.
- Consults with patients/family members to ensure the patient has a safe discharge.
Telephonic Nurse Case Manager
Anthem Blue Cross Blue Shield
11.2020 - 07.2021
- Collaborated with other health care professionals regarding plan of care and variances on average of up to 15 patients/cases per day.
- Evaluated patients referred for case management to determine physical, mental, financial and psychosocial status by utilizing comprehensive, standardized criteria to identify existing and potential needs.
- Assessed current treatment plan to identify barriers, clarify or determine realistic goals and objectives and seek potential alternatives.
Care Manager
Piedmont Atlanta Hospital
07.2019 - 11.2020
- Determined specific needs and provided most appropriate level of services for patient well-being
- Drove inpatient staff and physician groups to determine goals for level of care to promote length-of-stay management and coordinate post-acute transitions
- Trained and coached new employees on protocols and best practices to promote ideal patient outcomes- 1 of 5 Certified Preceptors
Registered Nurse Case Manager
Kaiser Permanente
09.2017 - 07.2019
- Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans as needed
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations
Telephonic Nurse Case Manager- Trainer
Aerotek
01.2016 - 09.2017
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Screened medical records and information for necessity and appropriateness and referred for physician review cases not meeting medical criteria.
- Assessed current treatment plan to identify barriers, clarify or determine realistic goals and objectives and seek potential alternatives.
Registered Nurse Case Manager
North Fulton Hospital
11.2015 - 01.2016
- Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
- Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
Registered Nurse Case Manager
United HealthCare Services Inc.
02.2005 - 09.2015
- Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
- Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
Education
Bachelor of Science - Nursing
NC Agricultural & Technical State University
Greensboro, NC, United States2003
Skills
- Travel Nurse Case Manager
- RN Case Manager Consulting
- Critical Thinker
- National Trainer (2009-2017 onsite and as remote trainer in US and Philippines)
- Strong Prioritization Skills
- Autonomy- Able to work independently
- Chronic disease management
- Patient and family advocate
- Strong clinical judgment
Timeline
Care Coordinator
Baylor, Scott & White University Medical Center
11.2023 - Current
Consultant
Guidehouse
01.2023 - Current
RN Case Manager
Baylor, Scott & White
08.2022 - 01.2023
Travel Nurse Case Manager
Genie Healthcare
08.2021 - 07.2022
Telephonic Nurse Case Manager
Anthem Blue Cross Blue Shield
11.2020 - 07.2021
Care Manager
Piedmont Atlanta Hospital
07.2019 - 11.2020
Registered Nurse Case Manager
Kaiser Permanente
09.2017 - 07.2019
Telephonic Nurse Case Manager- Trainer
Aerotek
01.2016 - 09.2017
Registered Nurse Case Manager
North Fulton Hospital
11.2015 - 01.2016
Registered Nurse Case Manager
United HealthCare Services Inc.
02.2005 - 09.2015
Bachelor of Science - Nursing
NC Agricultural & Technical State University