Nicole Payne
Charlotte,NC
Summary
Demonstrate servant-leadership through transformative project management methodologies with change execution, effective process improvement, and operational excellence.
Summary of Qualifications:
Seasoned professional more than 15 years of project management experience in a variety of industries, including but not limited to; Information Technology (IT), government, and financial services. Partner with international stakeholders and executive teams in deploying strategic initiatives and programs. to improve systems, process, and business outcomes in a matrix environment.
Professional writing skills, include business proposals, statements of work, change communications, and data driven presentations for senior leadership.
Overview
14
14
years of professional experience
Work History
Service Delivery Manager/ Project Manager IV
Experis (for Bank Of America)
04.2022 - Current
- Global Technology & Operations
- Served in dual roles as Program and Project Manager for multiple teams throughout project life cycles
- Led Audit Planning and Infrastructure Program/ Projects for Enterprise Change Management processes to ensure overall alignment with corporate PMO Standards
- Applied Project Management methodologies and processes (Agile and Waterfall) based on specified business goals and desired outcomes to ensure project completion.
Project Manager III
Wells Fargo
03.2021 - 03.2022
- With Ettain) – Consumer & Small Business Banking
- Managed compliance for government-mandated finance project by maintaining the team's activities, while identifying and appropriately mitigating and escalating risk
- Responsible for project tasks (gathering requirements, facilitating design discussions, managing application development, testing, training, and execution) as required to keep projects on track
- Provide customer management responsibilities, including managing expectations, communicating project status, and reporting on lessons learned and retrospective findings.
IT Program/ Project Manager II
Bank of America
04.2019 - 03.2021
- Global Technology & Operations
- Served in dual roles as Program and Project Manager for multiple teams throughout project life cycles
- Led Audit Planning and Infrastructure Program/ Projects for Enterprise Change Management processes to ensure overall alignment with corporate PMO Standards
- Applied Project Management methodologies and processes (Agile and Waterfall) based on specified business goals and desired outcomes to ensure project completion.
Project Analyst
Wells Fargo
02.2018 - 04.2019
- Aerotek) – Center for Excellence, Enterprise PMO
- Work as Risk Management Team Lead role to provide business solutions to avoid project delays
- Facilitated cross-functional team meetings to ensure business requirements and standards were met
- Function as primary project contact to establish key stakeholder requirements and project objectives by creating, gathering, and maintaining documentation and reports.
Project Manager
City of Charlotte, INT
07.2017 - 02.2018
- Collaborated with executive management team to develop project scope and requirements
- Managed remote Project Coordinator staff of 10+ resources, including IT and vendor delivery manager
- Responsible for project activities through product deployment; including all phases of the Project Plan.
Project Coordinator II
Wells Fargo
10.2015 - 04.2017
- HR Compensation and Benefits Department
- Led new Vendor Partner project in conjunction with IT Department to develop program/ software for remote employee access system
- Managed project activities to include administrative and logistical tasks throughout the project life cycle
- Updated project goals, milestones and information using Microsoft Office Products and project tools.
Seasonal Retail Specialist
03.2014 - 10.2015
Documentation and Training Specialist
M.C. Dean, GmbH
10.2013 - 02.2014
- Liaison for Engineering/ IT department and Graphic Design teams to relay specifications and interpret product requirements for training materials (reference guides, proposals, and presentations) for end-users
- Proofread, edit, and format text for publication using computer software (Adobe Desktop) and following internal publishing guidelines
- Ensured successful product presentation by organizing video productions, Audio Visual (A/V) equipment and teleconference/ telepresence (Webinar) coordination.
Project Analyst
C. Dean
01.2009 - 10.2013
- GmbH
- Coordinated international NATO engagement project /logistical support for military command unit of officers and civilians through leadership engagement
- Responsible for quarterly event and conference planning for 1200 international participants including travel, procurement, communications, budget, and hosting events
- Reconciled quarterly travel budget of up to $2.5 million to ensure financial requirements were met and funds were distributed in compliance with Department of Defense budget standards.
Education
SAFe Scrum Master (SSM - Business Administration/ History
Liberty University
Associate of Arts - Liberal Arts Certifications
Milwaukee Area Technical College
Agile Practitioner Course - undefined
PMI
Skills
- Special Professional Skills
- Project Management, Budget/ Finance reporting,
- Resource Management,
- Vendor specialist,
- Software proficiency- Microsoft (MS) Office Suite (Project, Excel, PowerPoint, Visio, Access),
- SharePoint administration,
- Jira, Confluence, Remedy, and Rally
Affiliations
Active Member/ Project Management Institute – Metrolina Chapter, 2017 – Present
Board Member / Covenant Keepers – CK4Life Marriage Ministry, International Chapter, 2008 – Present
Associate Minister/ United States Army Garrison – Stuttgart – Chaplain Office, 2009 – 2012
Timeline
Service Delivery Manager/ Project Manager IV
Experis (for Bank Of America)
04.2022 - Current
Project Manager III
Wells Fargo
03.2021 - 03.2022
IT Program/ Project Manager II
Bank of America
04.2019 - 03.2021
Project Analyst
Wells Fargo
02.2018 - 04.2019
Project Manager
City of Charlotte, INT
07.2017 - 02.2018
Project Coordinator II
Wells Fargo
10.2015 - 04.2017
Seasonal Retail Specialist
03.2014 - 10.2015
Documentation and Training Specialist
M.C. Dean, GmbH
10.2013 - 02.2014
Project Analyst
C. Dean
01.2009 - 10.2013
SAFe Scrum Master (SSM - Business Administration/ History
Liberty University
Associate of Arts - Liberal Arts Certifications
Milwaukee Area Technical College
Agile Practitioner Course - undefined
PMI
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