Nicole Peay
Orem
Summary
Dynamic and empathetic professional with a proven track record at Utah State Hospital, adept in crisis intervention and patient support. Excels in fostering therapeutic environments and promoting patient independence, leveraging exceptional communication and fast learning skills. Achieved significant reductions in patient aggressive behavior through effective de-escalation techniques. Proficient in typing (80 to 120wpm), underscoring a commitment to efficiency and detail.
Overview
19
19
years of professional experience
Work History
DSP
Danville
02.2022 - 08.2023
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Worked the grave shift
Psychiatric Technician
Utah State Hospital
01.2005 - 07.2020
- Documented incidents and observations to provide comprehensive patient history.
- Monitored patient behaviors, identifying changes and communicating findings to medical staff.
- Supported therapeutic programs by organizing materials and preparing spaces for activities.
- Collaborated with nursing staff to implement treatment plans for improved patient outcomes.
- Assisted in development of recreational activities for patients to promote engagement and skill-building.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Treated clients and families with respect and dignity.
- Maintained SIT training (Safe Intervention Techniques)
- Food Handlers Permit
- CPR and First aid Training
- Established trust with patients, facilitating more effective treatment and rehabilitation.
- Enhanced patient safety by consistently monitoring and reporting on their mental health status.
- Maintained detailed patient records, ensuring compliance with healthcare regulations and privacy laws.
- Reduced incidents of aggressive behavior by implementing de-escalation techniques.
- Enhanced therapeutic environment, maintaining clean and safe living space for patients.
- Encouraged patient independence by teaching self-care and life skills.
- Assisted psychiatrists in administering medications, ensuring accurate dosages and monitoring side effects for optimal efficacy.
Education
High School Diploma -
Independence High School
Provo, UT05-1997
Skills
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Active listening
- Adaptability and flexibility
- Decision-making
- Housekeeping
- Household cleaning
- Housekeeping duties
- Self motivation
- Typing (80 to 120wpm)
Timeline
DSP
Danville
02.2022 - 08.2023
Psychiatric Technician
Utah State Hospital
01.2005 - 07.2020
High School Diploma -
Independence High School
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