Nicole Peckenpaugh
Summary
Dynamic team leader with a proven track record at Mercantile Adjustment Bureau LLC, excelling in coaching and mentoring to enhance team performance. Skilled in problem-solving and customer relationship management, I exceed production goals and driving continuous improvement initiatives. Committed to fostering collaboration and achieving results.
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
27
27
years of professional experience
Work History
Team Leader
Mercantile Adjustment Bureau Llc
08.2008 - Current
- Assisted team with daily tasks and responsibilities to ensure smooth operations.
- Coordinated team schedules to optimize workflow and efficiency.
- Supported training initiatives for new team members in operational processes.
- Offered impactful coaching to team on effective monitoring techniques, as well as the optimal approach when communicating with delinquent consumers.
- Coordinated resolutions of outstanding debt between consumers and lending institutions, setting up highly attainable arrangements.
- Recovered revenues for clients including banks, department stores and other commercial credit organizations.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Heavy volume of phone contact with consumers, both inbound and outbound calls.
- Familiar and compliant with all FDCPA and state guidelines along with client guidelines.
- Met and exceeded established production goals and deadlines
- Completed other related special assignments and projects as required
Manager
National Action Financial Services
01.1999 - 07.2008
- Led operational strategy development to enhance service delivery and client satisfaction.
- Streamlined workflow processes, resulting in increased efficiency across multiple departments.
- Mentored and trained staff on best practices for customer engagement and resolution techniques.
- Implemented performance metrics to track team productivity and drive continuous improvement initiatives.
- Managed groups ranging from 8-35 people
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Hutchinson Central Technical HS
BuffaloSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Coaching and mentoring
- Customer relationship management
- Goal-Oriented
Timeline
Team Leader
Mercantile Adjustment Bureau Llc
08.2008 - Current
Manager
National Action Financial Services
01.1999 - 07.2008
High School Diploma -
Hutchinson Central Technical HS