Nicole Pehanich
Yulee,FL
Summary
A compassionate and dedicated mental health professional with experience in providing counseling and support to individuals across all age groups. Skilled in conducting intake assessments, facilitating group therapy sessions, and referring clients to appropriate resources. Seeking to leverage expertise in mental health, substance use, and trauma to make a positive impact in a healthcare role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavioral Health Counselor
Starting Point Behavioral Healthcare
05.2022 - 12.2022
- Counseled and mentored at-risk individuals of all age levels, including children, teenagers, adults, and elderly, providing support and guidance in addressing mental health disorders, trauma, and substance use/addiction.
- Conducted comprehensive intake assessments, utilizing tools such as the GAD-7, PHQ-9, and ACE, to determine eligibility for appropriate outpatient treatment and develop personalized treatment plans.
- Collaborated with psychiatrists, social workers, and nurses to ensure a multidisciplinary approach to clients' care, fostering effective treatment outcomes.
- Facilitated Mental Health Court group therapy sessions, creating a safe and supportive environment for clients to explore and address their mental health challenges.
- Provided crisis intervention services, offering immediate support and counseling to individuals in acute distress.
- Maintained strict confidentiality of client records, adhering to ethical and legal guidelines to safeguard individuals' privacy and treatment information.
- Actively participated in community outreach events, promoting behavioral health awareness and engaging with individuals seeking mental health resources.
- Received Certified Behavioral Health Case Management (CBHCM) certification and CPR/AED certification, demonstrating dedication to professional growth and excellence in client care.
Case Manager
Starting Point Behavioral Healthcare
05.2022 - 09.2022
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Utilized grant writing skills to secure additional program funding.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
Office Assistant
Ohio University Psychology Department
08.2021 - 04.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Sales Associate
TJX Companies
07.2018 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
Bartender
Pigskin Bar And Grill
04.2021 - 09.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Crew Member
Wendys
02.2017 - 02.2018
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Master of Science - Clinical Mental Health Counseling
Walden University
Minneapolis, MN12.2025
Bachelor of Science - Psychology
Ohio University
Athens, OH04.2022
High School Diploma -
Indian Creek High School
Wintersville, OH06.2019
No Degree -
Eastern Gateway Community College
Steubenville, OH05.2019
Skills
- Assess Patient Needs
- Psychological Interventions
- Medication Side Effect Knowledge
- Classroom Instruction
- Mental Health Support
- Active Listening
- Group and Individual Sessions
- Case Planning and Management
- Treatment Plans
- Patient Interaction
- Clinical Documentation
Certification
- Certified Behavioral Health Case Manager, 2022-2023
- CPR/AED Certification 2022-2023
- Narcan Training
Timeline
Behavioral Health Counselor
Starting Point Behavioral Healthcare
05.2022 - 12.2022
Case Manager
Starting Point Behavioral Healthcare
05.2022 - 09.2022
Office Assistant
Ohio University Psychology Department
08.2021 - 04.2022
Bartender
Pigskin Bar And Grill
04.2021 - 09.2021
Sales Associate
TJX Companies
07.2018 - 04.2022
Crew Member
Wendys
02.2017 - 02.2018
Master of Science - Clinical Mental Health Counseling
Walden University
Bachelor of Science - Psychology
Ohio University
High School Diploma -
Indian Creek High School
No Degree -
Eastern Gateway Community College
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