Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Nicole Pena

Austin,TX

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and coworkers. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Hardworking team player skilled in data entry and pharmacy billing. Demonstrates strong interpersonal and problem-solving skills. Specialized knowledge in HIV/AIDS patient assistance programs, treatment and prevention.

Overview

11
11
years of professional experience
1
1
Certification

Work History

CPhT

Vivent Health
07.2023 - Current
  • Knowledgeable on HIV/AIDS PAP programs including ordering from Texas ADAP and new Gilead mail order processes
  • Proficient with third party claims and rejections
  • Using overrides as needed
  • Creates workflow processes and procedures to maximize efficiency in the workplace
  • Works closely with healthcare providers to provide accurate medication information and coordinate care
  • Maintains precise patient records
  • Gathers information on all patients with appointments scheduled
  • Identifies any problems, finding solutions prior to said appointment and coordinating action plans across departments
  • Provides empathetic and compassionate care to patients while addressing concerns and minimizing wait times
  • Assists patients with navigating insurance claims processes, alleviating stress and confusion surrounding healthcare billing procedures
  • Reviews invoices and billing documents for accuracy, resolving discrepancies promptly to maintain positive vendor relations
  • Maintains clear communication channels between physicians, patients, and insurance companies for accurate billing practices
  • Updates and maintains patient accounts within the billing system, ensuring accurate records for future invoicing and reimbursement processes
  • Reduces errors in insurance billing by carefully verifying insurance details during patient registration
  • Improves client satisfaction by promptly addressing inquiries and resolving disputes regarding insurance billing matters
  • Collaborates between departments to identify, analyze, and resolve complex issues improving patient adherence and satisfaction
  • Identifies Grace Period claims and effectively communicates across departments and with patients to remedy the issue
  • Runs audits on new patients to verify they are setup for delivery preference and auto fill

CPhT

H-E-B
12.2019 - 07.2023
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
  • Collected co-payments or full payments from customers
  • Communicated directly with doctors offices via telephone, fax and email
  • Pursued continuing education opportunities to stay current with industry trends
  • Data entry with using and/or understanding SIG codes
  • Assisted with new hire orientation and employee training
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible

Curriculum Specialist

HCBCNW
03.2014 - 12.2019
  • Advised teaching and administrative staff in curriculum development, use of materials and equipment and implementation of state and federal programs and procedures
  • Recommended, ordered and authorized purchase of instructional materials, supplies, equipment and visual aids designed to meet student educational needs and district standards
  • Observed work of teaching staff to evaluate performance and to recommend changes that strengthened teaching skills
  • Developed instructional materials, such as lesson plans, handouts and examinations
  • Adapted instructional content and delivery methods for different levels and types of learners

Skills

  • Microsoft Excel
  • Communication Skills
  • Problem Solving
  • Customer Service
  • Communication
  • Adaptability
  • Fast Learner
  • Computer Skills
  • Critical thinking
  • Epic/Willow

Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).

Timeline

CPhT

Vivent Health
07.2023 - Current

CPhT

H-E-B
12.2019 - 07.2023

Curriculum Specialist

HCBCNW
03.2014 - 12.2019

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