Nicole Penfold
Orchard Park,NY
Summary
A seasoned entrepreneur with a proven track record at Refind Organization & Design LLC, I excel in operations management and relationship building. Spearheaded growth initiatives, enhanced customer satisfaction, and achieved financial growth through strategic planning. Skilled in project management and client service, my leadership consistently results in repeat business and referrals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner Licensed General Contractor
Refind Organization & Design LLC
02.2023 - Current
- Identified opportunities for growth in the business by actively pursuing new projects, developing proposals, and expanding professional networks.
- Managed a team of skilled craftsmen, laborers, and administrative staff to ensure efficient workflow throughout each project phase.
- Enhanced project efficiency by implementing effective construction management processes and techniques.
- Maintained up-to-date knowledge of industry trends, building codes, regulations, best practices by regularly attending seminars or conferences related to general contracting.
- Oversaw subcontractors'' performance ensuring work was executed according to design specifications while maintaining strict adherence to timelines set within the project scope.
- Obtained necessary permits and approvals for construction projects by working closely with local government agencies and departments.
- Collaborated with clients to develop custom solutions based on their specific requirements while balancing budgetary constraints.
- Provided exceptional customer service addressing any concerns from clients promptly resulting in repeat business opportunities over time.
- Monitored cash flow for sustainable operational practices.
- Designed training programs, enhancing skills and enabling employee growth.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Owner
Kustom Workz LLC
05.2005 - 09.2021
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Expanded business into new markets, cond
Education
Associate of Science - Mortuary Science
Simmons Institute A Funeral Service
Syracuse, NYNo Degree - Art Education
Buffalo State University
Buffalo, NYCertificate - Organization And Design
QC Design School
Silver Spring, MDAssociate of Science - Science
Erie Community College
Buffalo, New York05-2001
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Project management
- Client service
- Business management
- Business planning
- Project estimating
- Staff management
- Marketing
- Financial management
- Bidding processes
- Contract management
- Budget development
- Service quality assurance
- Profit and loss analysis
Certification
EPA certification
Timeline
Owner Licensed General Contractor
Refind Organization & Design LLC
02.2023 - Current
Owner
Kustom Workz LLC
05.2005 - 09.2021
Associate of Science - Mortuary Science
Simmons Institute A Funeral Service
No Degree - Art Education
Buffalo State University
Certificate - Organization And Design
QC Design School
Associate of Science - Science
Erie Community College
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