Nicole Pennywell
Brentwood,CA
Summary
I spent 9 years as a Sub Teacher's Aide working with Autistic children and adults. Medical Assistant-Front office and Physical Therapy Internship experience, efficient clinical and administrative skills, strong computer skills highly motivated,and goal-orientated, able to multi-task. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Highly organized and team-driven with strong customer satisfaction focus. Results-driven in assistance and excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
12
12
years of professional experience
Work History
Housekeeping
The Commons at Dallas Ranch
Antioch, CA
08.2021 - 10.2021
- Organize cart
- Greet residents
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to requests from patrons for linens and toiletries.
- Kept building entryway glass clean and polished for professional presentation.
- Documented and reported necessary facility and building repairs observed.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
- Categorized laundry received by clients based on fabric type.
- Attended to locker area by laundering dirty towels and clearing away stray slippers.
Janitorial Worker
Walter Pennywell's Janitorial
Brentwood, CA
08.2020 - 12.2020
- Deep clean rooms in buildings and restock items.
- Swept hard surface floors using broom or push broom dust mop.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Sanitized break area kitchen counters, tables and sinks.
- Dusted surfaces, ledges, fixtures and furniture.
- Wiped light switches, switch plates, door knobs, door frames and door jambs.
- Polished stainless steel fixtures and furniture details.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Checked in and stocked inventory throughout facility.
- Reported vandalism or other damage to property to supervisor.
- Operated compactors and balers to discard cardboard boxes and trash.
- Organized daily cleaning schedules for custodial team.
Kitchen Help
Edible Arrangements
Brentwood, CA
02.2019 - 05.2019
- Prepped and wrapped arrangement bouquet.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
Content Review Analyst
Google
San Jose, CA
10.2018 - 11.2018
- Review explicit content and decide rather it is offensive or not
- Tesla
DMV Operations Specialist
Google
Fremont, CA
08.2018 - 09.2018
- Upload and process DMV documents for unregistered vehicles.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Team Leader
Jersey Mike's Subs
Santa Clara, CA
01.2017 - 07.2018
- Kept the Kitchen and lobby clean
- Was attentive to customers
- Covered front counter Service counter
- Welcomed all customers
- Dealt with customer concerns
- Handled money
- In charge of prepping food
- Helped customers with orders
- Restocked items
- Worked in a fast paced environment
- Answered and made phone calls
- Administrative and secretarial support
- Supervisor
- Maintained a positive relationship with coworkers
- Assisted Manager with Shifts
- Kept stock of Meats,produce, cheeses,lobby, and bathroom.
- Dishes
- Trash removal
- Cleared tables
- Bagged orders for customers
- Opened and closed the store/restaurant
- Removal of debris
- Labeled containers
- Relayed food and drink orders
- Provided friendly service
- Organized new hire orientations
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Supported great dining and meal experiences for guests.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Documented customer orders and conveyed special requests to kitchen staff.
- Cooked batches of food according to standard recipes.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Inspected kitchen equipment and appliances [Number] times per week to verify functional operation.
Kitchen Help
Panda Express
San Jose, CA
05.2016 - 09.2016
- Washed &prepped vegetables for entrees
- Cooked Chow Mein, Fried and Steam rice
- Maintain cleanliness of the kitchen
- Washing dishes and cleaning kitchen appliances
- Swept and mop floors prior to closing.
Housekeeping
Homewood Suites
San Jose, CA
02.2016 - 03.2016
- Organize cart
- Clean 12 rooms up to 85-90 percent cleanliness approval
- Assisted other employees in the presentation of stay over and checkout rooms.
Dishwasher\Prep cook
The Mountain Winery
Saratoga, CA
06.2015 - 11.2015
- Operate and clean dishwasher
- Train new employees on how to wash dishes and clean dishwasher using Oasis and OSHA guidelines
- Sweep and mopped floor upon closing
- Washed requested items for chefs and cooks when needed
- Prepped salads, main dishes, and deserts.
Sub Teacher's Aide
Santa Clara County Office of Education
San Jose, CA
06.2006 - 05.2015
- Assisted ages 3-22 with medical challenges: Autism, Osteoporosis
- Prepared nutritional meals for all children with special diets
- Assisted in daily activities such as arts and crafts, positioning, and toileting
- Ensured safety while indoor and outdoor.
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers with supervision and care of group of [Number] children.
- Promoted physical, mental and social development using classroom games and activities.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Completed daily reports, meal count sheets and attendance logs.
- Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
Education
Associate of Applied Science - Medical Assisting
Heald College
San Jose, CA07.2013
Skills
- Verbal and Written Communication
- COVID-19 Safety Procedures
- Team Support and Collaboration
- Inventory Control
- Service-Oriented
- Time Management
- Relationship Building
- Microsoft Office
- Professional and Courteous
- Heavy Lifting
- Multitasking and Prioritizing
- Guest Service and Support
- Detail-Oriented
- Guest Request Response
- Data Entry
- Customer Inquiry and Response
- Electronic Communication
- Process Improvement
Additional Information
My hobbies are reading,writing,research and spending time with my family.
Timeline
Housekeeping
The Commons at Dallas Ranch
08.2021 - 10.2021
Janitorial Worker
Walter Pennywell's Janitorial
08.2020 - 12.2020
Kitchen Help
Edible Arrangements
02.2019 - 05.2019
Content Review Analyst
Google
10.2018 - 11.2018
DMV Operations Specialist
Google
08.2018 - 09.2018
Team Leader
Jersey Mike's Subs
01.2017 - 07.2018
Kitchen Help
Panda Express
05.2016 - 09.2016
Housekeeping
Homewood Suites
02.2016 - 03.2016
Dishwasher\Prep cook
The Mountain Winery
06.2015 - 11.2015
Sub Teacher's Aide
Santa Clara County Office of Education
06.2006 - 05.2015
Associate of Applied Science - Medical Assisting
Heald College
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