Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Volunteer Experience
References
Timeline
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Nicole Peratt

Nicole Peratt

Omaha,United States

Summary

Dynamic leader with a proven track record at LinkedIn, excelling in strategic problem solving and operational efficiency. Champion of diversity and customer experience, I drive team success through data-driven decision making and cross-functional collaboration. Recognized for enhancing escalation workflows and fostering a high-performing, inclusive environment that delivers exceptional outcomes.

Overview

12
12
years of professional experience

Work History

Manager, Executive Escalations

LinkedIn
Omaha, United States
10.2023 - Current
  • Optimize escalation workflows using advanced analytics to improve decision-making and operational outcomes.
  • Foster partnerships with internal and external stakeholders to enhance business opportunities and expand influence.
  • Set performance benchmarks to drive team success while encouraging innovation and growth.
  • Promote an inclusive environment by championing diversity efforts, fostering collaboration across diverse teams.
  • Deliver exceptional customer outcomes by addressing issues proactively and implementing corrective strategies.

Supervisor, Executive Escalations & Product Technical Operations | Technical Escalation Specialist II & I | Connectifier/LTS Support Specialist

LinkedIn
Omaha, United States
01.2017 - 10.2023
  • Enhanced operational efficiency by streamlining workflows and implementing process improvements.
  • Delivered high-touch support and managed high-priority cases with a focus on customer satisfaction and resolution speed.
  • Mentored and trained team members, fostering a collaborative and high-performing team environment.
  • Championed customer-centric strategies and worked cross-functionally to identify and address systemic challenges.
  • Led initiatives to improve tools and reporting systems for tracking escalations and case management.

ERG Local Lead - EnableIn

LinkedIn
08.2018 - 05.2021
  • Advocated for awareness around disabilities, neurodiversity, and mental health, ensuring accessibility across the workplace.

Account Manager

Aureus Medical
Omaha, United States
07.2015 - 01.2017
  • Partnered with healthcare facilities nationwide to recruit and place highly qualified Therapists, meeting critical staffing needs in a competitive and fast-paced environment.
  • Managed a multi-state territory that included Connecticut, Washington D.C., Delaware, Maryland, Nevada, Ohio, Rhode Island, Vermont, Virginia, and West Virginia, building a strong network of healthcare providers and professionals.
  • Collaborated with hiring managers to understand their staffing requirements and develop customized recruitment strategies to address shortages efficiently.
  • Conducted comprehensive candidate assessments to ensure proper skill alignment, cultural fit, and compliance with healthcare standards and regulations.
  • Regularly achieved and exceeded placement goals by utilizing innovative sourcing strategies and a deep understanding of the healthcare market.

General Manager

Pottery Barn Kids
Omaha, United States
03.2013 - 07.2015
  • Directed and maintained all store operations to include training, scheduling and store audits.
  • Lead a team of 4 managers and 20+ employees, dedicated to delivering excellent customer service.
  • Provided guidance and leadership to the In Home/In Store Design team.
  • Increased sales through the planning and implementation of creative store events.
  • Provided feedback, training and coaching as needed to build the best in class team and increase productivity.
  • Coordinated detailed floor sets required by headquarters.
  • Built the client base through promotional activities such as credit cards, gift registries, in home designs and our members trade program.

Education

Associate's Degree - Graphic Design

College of Art & Design
Omaha, United States
05.2007

Skills

  • Strategic Problem Solving
  • Operational Efficiency
  • Leadership and Team Development
  • Customer Experience Advocacy
  • Data-Driven Decision Making
  • Diversity Leadership
  • Cross-Functional Collaboration
  • Escalation management
  • Project management

Accomplishments

  • Participate in an immersive development opportunity for employees to activate allyship.
  • Strengthen leadership skills and facilitate DIBS (Diversity, Inclusion and Belonging) conversions.
  • Empower fellow employees to become allies.
  • Intention to activate allyship, develop inclusive leadership skills, and scale globally with local impact.
  • Learn how to tactically promote and advance a culture of inclusion through intentional, positive, and conscious efforts.

Volunteer Experience

ERG Local Lead - EnableIn, LinkedIn, 08/01/18, 05/01/21, Advocated for awareness around disabilities, neurodiversity, and mental health, ensuring accessibility across the workplace.

References

References available upon request.

Timeline

Manager, Executive Escalations

LinkedIn
10.2023 - Current

ERG Local Lead - EnableIn

LinkedIn
08.2018 - 05.2021

Supervisor, Executive Escalations & Product Technical Operations | Technical Escalation Specialist II & I | Connectifier/LTS Support Specialist

LinkedIn
01.2017 - 10.2023

Account Manager

Aureus Medical
07.2015 - 01.2017

General Manager

Pottery Barn Kids
03.2013 - 07.2015

Associate's Degree - Graphic Design

College of Art & Design

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Nicole Peratt