Nicole Perez
Phenix City,AL
Summary
Focused individual considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.
Overview
17
17
years of professional experience
Work History
Server/Grill Operator
Waffle House
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Replenish sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Stock Room Associate/Inventory Specialist/Cashier
SUNY CAS
08.2021 - 11.2022
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Checked numbers manually and used hand-held equipment to locate products.
- Efficiently attending to large volumes of customers while ensuring that checkout procedures are performed effectively.
Assistant Manager
Sweet Arts Bakery
08.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinating schedules and maintaining inventory.
Server Trainer
Rustic Oak Grill And Bar
03.2019 - 04.2020
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Assembler/Laborer
Watlow
08.2018 - 05.2019
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Robust physical stamina for performing strenuous and repetitive tasks.
Warehouse Associate
Amazon
08.2017 - 08.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Participated in Kaizen Events, Gemba walks, and 5S to remove barriers and improve productivity.
Server/Crew Trainer
Docks
07.2015 - 08.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Olive Garden
05.2013 - 07.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Banquet Server/Server
National Infantry Museum The Fife And Drum
03.2009 - 02.2011
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Vendor Stocker
Gardenvision/Lowes
02.2007 - 02.2009
- Implemented loss prevention measures by closely monitoring high-value items and reporting suspicious activities to management.
- Contributed to a positive store environment by maintaining a professional demeanor and working collaboratively with team members to complete tasks efficiently.
- Expedited restocking process during high-traffic periods by effectively prioritizing items and utilizing time management skills.
- Maximized shelf space utilization by efficiently rotating stock and removing expired items.
- Ability to lift, stretch and use strenuous activities to get the job done.
Education
No Degree - Nursing
CVCC
Russell County, ALNo Degree - Health Sciences/Nursing
Columbus Technical College
High School Diploma -
Russell County High School
05.2002
Skills
- Strong work ethic
- Inventory control procedures
- Hospitality service expertise
- Supply restocking
- Ability to learn new skills
- Team oriented
- Physical endurance
- Attention to detail
- Ability to multitask
- Merchandising expertise
Timeline
Server/Grill Operator
Waffle House
01.2023 - Current
Stock Room Associate/Inventory Specialist/Cashier
SUNY CAS
08.2021 - 11.2022
Assistant Manager
Sweet Arts Bakery
08.2021 - 03.2022
Server Trainer
Rustic Oak Grill And Bar
03.2019 - 04.2020
Assembler/Laborer
Watlow
08.2018 - 05.2019
Warehouse Associate
Amazon
08.2017 - 08.2018
Server/Crew Trainer
Docks
07.2015 - 08.2017
Server
Olive Garden
05.2013 - 07.2015
Banquet Server/Server
National Infantry Museum The Fife And Drum
03.2009 - 02.2011
Vendor Stocker
Gardenvision/Lowes
02.2007 - 02.2009
No Degree - Nursing
CVCC
No Degree - Health Sciences/Nursing
Columbus Technical College
High School Diploma -
Russell County High School
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