Nicole Perez
Danbury,CT
Summary
Accomplished Practice Coordinator at Nuvance Health, I leveraged my proficiency in Soarian Financials and exceptional relationship-building skills to enhance patient care and streamline operations. By implementing efficient scheduling and data management practices, I significantly improved process flow, boosting staff efficiency and patient satisfaction. My bilingual abilities further enabled effective communication across diverse patient demographics.
Overview
24
24
years of professional experience
Work History
Practice Coordinator - Endocrinology and Diabetes
Nuvance Health
Danbury, CT
06.2023 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed close working relationships with front office and back office staff.
- Trained newly hired team members on office procedures and computer system.
- Communicated closely with patients, ensuring medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Provided supervision and management to team of support personnel.
Lead MPPR - Endocrinology and Diabetes
Nuvance Health
Danbury, CT
02.2020 - 06.2023
- Assist patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Manage large caseload of patients in the Endocrinology and Diabetes department.
- Use Soarian Financials to schedule appointments.
- Respond to patient concerns and questions with compassionate and knowledgeable service.
- Enter details into computer systems and manage database of information.
- Maintain documentation on patient activities, coverage issues and hospital actions.
- Collect and review patient information to assess eligibility for special programs.
- Review all patient paperwork for accuracy, including claims, bills and medicolegal documents.
- Work effectively with staff from all departments to coordinate resolutions.
- Assist patients in filling out check-in and payment paperwork.
- Take copayments and compile daily financial records.
- Compile and review medical charts.
- Verify any changes or data updates to patient records and checked insurance information at each appointment.
- Inform patients of excessive wait times and offered to reschedule appointments.
- Monitor patient flow throughout day to maintain appointment times and schedules.
- Monitor, track and convey important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Respond to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Answer patient assistance calls, assess needs and offer qualified support.
- Help address client complaints through timely corrective actions and appropriate referrals.
- Facilitate communication between patients and various departments and staff.
Front Store Clerk and Pharmacy
CVS Pharmacy
03.2019 - 01.2020
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Established and maintained patient profiles, updating organizational database with current information.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exceeded goals through effective task prioritization and great work ethic.
Sales Analyst
MTV Networks
04.2004 - 03.2006
- Gathered, organized and analyzed data, resolved discrepancies and modeled information.
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Used effective data analysis and sales strategies to increase profitability and develop a system or organization for projects.
- Adjusted prices via pre-set schedules, supply management department costs and other factors on a regular basis.
Inside Sales Coordinator
America Online
04.2000 - 03.2004
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Researched customer issues and implemented solutions that proved to be efficient and effective.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Worked with sales managers to verify pricing discounts and customer details.
- Trained new Sales Coordinators on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
- Addressed problems in a proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Researched and customized service proposals for clients.
- Used effective data analysis and sales strategies to increase profitability and develop a system or organization for projects.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Identified and qualified accounts to assess market potential.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
Education
Liberal Arts and General Studies
Marymount Manhattan College
New York, NYSkills
- Patient rights
- Insurance understanding
- Quality assurance
- Organized nature
- Verbal and written communication skills
- Proficient in Soarian Financials
- Appointment Scheduling
- Payment collection
- Interpreting physician orders
- Relationship building
- Interdepartmental cooperation
- Follow through
- Caseload management
- Resource utilization
- Medicaid knowledge
- Activity monitoring
- Document filing
- Database Search and Data Entry Skills
- Resolving Problems
- Microsoft Office
- Registration and Scheduling
- Providing Information and Resources
- Multi-Line Telephone Systems
- Bilingual Spanish and English
- Punctual and Hardworking
- Schedule Coordination
Timeline
Practice Coordinator - Endocrinology and Diabetes
Nuvance Health
06.2023 - Current
Lead MPPR - Endocrinology and Diabetes
Nuvance Health
02.2020 - 06.2023
Front Store Clerk and Pharmacy
CVS Pharmacy
03.2019 - 01.2020
Sales Analyst
MTV Networks
04.2004 - 03.2006
Inside Sales Coordinator
America Online
04.2000 - 03.2004
Liberal Arts and General Studies
Marymount Manhattan College