Nicole Perez
San Juan
Summary
Dynamic and detail-oriented professional with experience at Starbucks and TopGolf, excelling in customer service and team leadership. Recognized for enhancing guest experiences through effective problem-solving and time management. Proven ability to train and mentor staff, fostering a collaborative environment while maintaining high standards in service delivery and cash handling.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
09.2021 - 10.2022
- Crafted high-quality beverages consistently, adhering to established recipes and customer preferences.
- Provided exceptional customer service, enhancing overall experience through friendly interactions and efficient order processing.
- Operated espresso machines and brewing equipment with attention to detail, ensuring optimal beverage quality.
- Maintained cleanliness and organization of work area, following health and safety regulations diligently.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Adapted quickly to changing orders and customer requests while maintaining composure in fast-paced environment.
- Contributed to team initiatives aimed at improving workflow efficiency and enhancing service delivery standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Guest Services
TopGolf
10.2018 - 04.2020
- Supported the training of new Guest Services Workers by sharing knowledge and expertise in best practices for exceptional customer service delivery.
- Implemented a feedback system, leading to continuous improvement of guest services based on client input.
- Participated in regular training sessions to stay updated on industry trends, best practices, and technology advancements in guest services operations.
- Collaborated with team members to ensure seamless coordination of guest services across departments.
- Handled front desk and outlined adherence plans for specific positions.
- Contributed to a positive work environment by collaborating with team members to ensure smooth operations and guest services.
- Participated in regular training sessions to stay updated on best practices in guest services.
Education
GED -
PSJA North
Pharr, TX05.2020
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Team leadership
- Adaptive and creative
- Decision-making
- Inventory management
Timeline
Barista
Starbucks
09.2021 - 10.2022
Guest Services
TopGolf
10.2018 - 04.2020
GED -
PSJA North
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