Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Perez

Kissimmee,FL

Summary

Dynamic leader with expertise in fast paced operations management And staff training, honed at Five Below. Known for creating customer-focused strategies that improve satisfaction And retention. Skilled in visual merchandising, inventory control, And driving sales through effective store execution. A hands-on team player passionate about building strong teams, hitting goals, helping other's grow professionally. And wowing the customer.

Overview

7
7
years of professional experience

Work History

General Manager in Training

Five Below
02.2024 - 06.2025
  • Learned daily operations and customer service protocols to support efficient store management.
  • Assisted in inventory management by tracking stock levels and processing orders accurately.
  • Supported team members with training on operational procedures and safety standards.
  • Engaged with customers to enhance satisfaction and address inquiries effectively.
  • Contributed to visual merchandising efforts to maintain an appealing store environment.
  • Collaborated with staff to ensure compliance with company policies and procedures.
  • Participated in team meetings to discuss goals, challenges, and operational improvements.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Assistant Merchandise Manager

Five Below
09.2025 - 01.2024
  • Assisted in developing merchandise strategies to align with seasonal trends and customer preferences.
  • Coordinated promotional activities, ensuring timely execution and alignment with marketing campaigns.
  • Trained new team members on operational processes and best practices in merchandise management.
  • Mentored junior staff members, fostering professional growth and increased productivity.
  • Implemented loss prevention strategies to minimize shrinkage rates and protect company assets.
  • Managed visual merchandising standards across the store, creating an appealing shopping environment that drove sales growth.
  • Analyzed sales data to identify opportunities for product assortment improvements and pricing adjustments.
  • Supported visual merchandising initiatives to enhance store presentation and drive customer engagement.
  • Coordinated seasonal markdowns and clearance events to sell through slow-moving inventory efficiently while preserving profit margins.

Assistant Customer Experience Manager

Five Below
01.2020 - 08.2021
  • Developed and implemented customer feedback processes to enhance service delivery.
  • Collaborated with cross-functional teams to design customer-centric initiatives.
  • Analyzed customer data to identify trends and drive service improvements.
  • Trained and mentored team members on best practices in customer engagement.
  • Led efforts to streamline complaint resolution processes, improving response times.
  • Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
  • Increased employee retention through effective training and mentorship programs.

Key Holder

Five Below
09.2018 - 12.2019
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored new staff on best practices in customer service and store management.
  • Coordinated inventory management, optimizing stock levels and reducing discrepancies.
  • Implemented visual merchandising strategies to improve product presentation and sales performance.
  • Resolved customer inquiries and complaints effectively, enhancing overall shopping experience.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.

Education

High School Diploma -

Cadest Technical Institute
1156 E Vine St Kissimmee, FL 34744
05-2016

Skills

  • Staff training and development
  • Operations management
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Reliability

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Assistant Merchandise Manager

Five Below
09.2025 - 01.2024

General Manager in Training

Five Below
02.2024 - 06.2025

Assistant Customer Experience Manager

Five Below
01.2020 - 08.2021

Key Holder

Five Below
09.2018 - 12.2019

High School Diploma -

Cadest Technical Institute

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