Nikki Torres
Aurora,IL
Summary
Dynamic operations professional, excelling in conflict management and team collaboration. Recognized for reliability and problem-solving expertise, driving team success and operational efficiency in fast-paced environments.
Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
7
7
years of professional experience
Work History
Operations Assistant
Mobile Anesthesiologists
08.2024 - 07.2025
- Manage various departments including talent acquisition, business development, scheduling, IT, billing and accounting
- Serve as the point of contact between the billing department and company clients in addition to being a resource for the billing department to ensure timely payment of client invoices
- Support new client onboarding to ensure client and team success for first date of service
- Assist IT in monitoring test projects, enhancements and ticket submissions while communication updates to the front-end team
- Manage the onboarding/orientation process for newly hired physicians and clinical support staff in addition to conducting 30 day check-ins
- Partner with HR to generate off-boarding checklists for staff and collect necessary equipment
- Oversee and assist where needed in the daily/weekly scheduling assignments for the clinical staff
Practice Manager of Operations
Heartland Dental
08.2023 - 08.2024
- Ensure goals and priorities of doctors and teams are achieved through mutual collaboration and effective communication, including but not limited to quarterly and annual financial goals
- Collaborate with marketing rep to create new advertising materials for office to increase or improve new patient flow into the office
- Support the doctor and team focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddle
- Identify and support future team growth by successfully onboarding new team members through partnerships with recruiting and support office
- In charge of maintaining overall appearance of practice including indoor and outdoor appearance
- Responsible for conflict management/resolution among staff including but not limited to disciplinary action and termination
Admin Operations Coordinator II
Northwestern Medicine
Wheaton, USA
06.2018 - 08.2023
- Company Overview: Home Care Physicians, Wheaton, IL
- Coordinates activities of the practice in consultation with the practice administrator and/or medical director for 2 Northwestern Medicine primary care locations
- Assists in coordinating care of new patients to the practice and those being discharged home from the hospital
- Responsible for conflict resolution between or among staff and patients
- Responsible for hiring, training, and scheduling of office staff
- Oversee implementation of new projects for the department that result from collaboration with medical director(s), possibly from other departments
- Contributing and ensuring proper implementation of office policy/procedure
- In charge of generating office monthly office reports for medical director and regional administrator
- Scheduling and overseeing monthly staff/provider meetings
- Facilitating maintenance/upkeep of office equipment
- Home Care Physicians, Wheaton, IL
Consultant, Practice Development
Home Centered Care Institute
Schaumburg, USA
07.2022 - 07.2023
- Company Overview: Schaumburg, IL
- Assist with updates to training materials relevant to ICD-10 billing and coding including but not limited to editing, proofing, and reviewing drafts
- Worked with the project manager to create timelines for editing, proofing, and finishing training documents and materials
- Present materials during state or national training sessions relating to use of ICD-10 coding and CPT coding
- Schaumburg, IL
Education
Medical Billing and Coding Certificate -
Rasmussen University
Aurora, IL02.2022
Bachelor of Science - Healthcare Management
Rasmussen College
Aurora, IL03.2014
Associate of Applied Science - Medical Assisting
Rasmussen College
Aurora, IL06.2011
Skills
- Customer service
- Conflict management
- Schedule management
- Time management
- Document control
- Flexibility and adaptability
- Quick learning
- Organizational skills
- Team collaboration
- Reliability and dependability
- Problem-solving expertise
References
References available upon request.
Timeline
Operations Assistant
Mobile Anesthesiologists
08.2024 - 07.2025
Practice Manager of Operations
Heartland Dental
08.2023 - 08.2024
Consultant, Practice Development
Home Centered Care Institute
07.2022 - 07.2023
Admin Operations Coordinator II
Northwestern Medicine
06.2018 - 08.2023
Medical Billing and Coding Certificate -
Rasmussen University
Bachelor of Science - Healthcare Management
Rasmussen College
Associate of Applied Science - Medical Assisting
Rasmussen College
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