Nicole Perez
Miami
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Manager
My Happy ABA LLC
02.2025 - Current
- Completed bi-weekly payroll for 60 employees.
- Managed supervisors itinerary and appointments and streamlined scheduling procedures.
- Maintained and updated patient records to ensure accuracy and compliance with healthcare regulations.
- Communicated with multiple insurance providers to gather information on coverage requirements, enabling the delivery of appropriate patient services.
- Trained two new staff members on internal systems and workflows, supporting their integration into daily operations.
- Submitted authorization requests to insurance companies to secure approval for patient treatments and services.
- Oversaw daily administrative operations, ensuring smooth office workflow and effective team coordination.
Office Manager
My Happy Therapy Center
01.2023 - Current
- Coordinated and optimized therapist appointments, ensuring efficient use of time and resources.
- Managed and maintained accurate and confidential patient records, ensuring all documentation was up to date and accessible.
- Liaised with medical professionals and doctor’s offices to coordinate patient care, appointments, and medical information.
- Ensured patient evaluations and plans of care were regularly updated and compliant with timelines, proactively preventing expiration.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Organized and updated databases, records and other information resources.
Education
High School Diploma -
Miami Springs Senior High School
Miami, FL05-2023
Associate's degree -
Miami Dade College
Miami, FL12-2026
Skills
- Highly organized with a keen attention to detail
- Patient and empathetic, able to remain calm and supportive in all situations
- Efficient in managing tasks and prioritizing responsibilities
- Proactive and resourceful, consistently adding value to the team
- Outgoing and personable, building strong rapport with colleagues and clients alike
- Proficiency with office software (eg, Microsoft Office, Google Workspace)
- Ensuring a welcoming and efficient front office environment
- Professional verbal and written communication
- Scheduling systems and patient management software
Certification
- Licensed Registered Behavioral Technician - April 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
My Happy ABA LLC
02.2025 - Current
Office Manager
My Happy Therapy Center
01.2023 - Current
High School Diploma -
Miami Springs Senior High School
Associate's degree -
Miami Dade College
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