Summary
Overview
Work History
Skills
Timeline
Generic

Nicole Pero

Bartlett,IL

Summary

Proven Area Sales Manager at Capital One, adept in relationship building and territory management, I leveraged key account growth strategies and sales training. Expert in enhancing customer satisfaction and team performance, my approach significantly increased market share and retention. Skilled in sales presentations and partnership development, I consistently exceeded sales goals. Driven Area Sales Manager with 13+ years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement.

Overview

19
19
years of professional experience

Work History

Area Sales Manager

Capital One
05.2013 - Current
  • Established strong relationships with key decision makers, resulting in increased volume, and high customer retention.
  • Enhanced team performance by providing ongoing peer coaching, training, and mentoring to new hire sales representatives.
  • Product expert in Digital Retailing Lead Platform with 55% closing and 100% retention, while providing ongoing solutions.
  • Host monthly team planning sessions with analytics to discover opportunities to aid in growth in marketshare.
  • Work closely with all internal partners across all business segments, to drive cohesion, and optimal customer experience .

Relationship Manager

Capital One
06.2012 - 05.2013
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Analyze territory data to increase production and exceed provided monthly sales volume.
  • Optimize communication skills to support the business relationships with my Area Sales Manager and dealer partners.

Assistant Relationship Manager

Capital One
01.2011 - 06.2012
  • Completed loans via obtaining necessary funding requirements and supporting dealer partners.
  • Support for the Area Sales Manager a
  • Contributed to sales targets by actively participating in cross-selling initiatives across various product lines and handing off to Area Sales Manager on execution.
  • Assisted Area Sales Manager in devising strategic plans for enhancing relationships with existing clientele while identifying prospective avenues for expansion in our business.

Quality Service Representative

Pendum LLC.
08.2007 - 08.2009
  • Direct customer support in field operations, implement customer contracted with Armored and Field Services as it pertained to the customers business.
  • Monthly analytics review to create a strategy to increase efficiencies and resolution.
  • Project management, consisting of install, moves, and tech implementation for operation and meet customer SLA's.
  • Maintained portfolio's for 4 of the Top 10 Sales Managers in the company.

Production Assistant

Downey Savings and Loan
03.2006 - 07.2008


  • Sales Support for the Midwest and East Coast Account Executives (16)
  • Collaborated with the sales team to facilitate smooth flow for files to get to closing.
  • Create and maintain broker packages, including obtaining licenses and financials.
  • Create and share marketing for the Account Executives to aid in support for growth of their monthly business goals.

Skills

  • Relationship Building
  • Sales Presentations
  • Territory Management
  • Sales team supervision
  • Contract Negotiations
  • Key account growth
  • Sales Training
  • Pipeline Management
  • Partnership Development
  • Time Management
  • Sales Reporting
  • Customer Complaint Resolution

Timeline

Area Sales Manager

Capital One
05.2013 - Current

Relationship Manager

Capital One
06.2012 - 05.2013

Assistant Relationship Manager

Capital One
01.2011 - 06.2012

Quality Service Representative

Pendum LLC.
08.2007 - 08.2009

Production Assistant

Downey Savings and Loan
03.2006 - 07.2008
Nicole Pero