Nicole Petersen

• Managed budget implementations, employee reviews, training, and schedules.
• Managed a diverse team of FOH and BOH employees, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Formulated policies and procedures to streamline operations.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

• Kept files and records in content management systems such as MS SharePoint, EXCEL, Microsoft word, and others.
• Managing calendars, setting meetings and assigning appropriate conference rooms.
• Supported program operations by preparing and updating documents, reports and spreadsheets.
• Ordering supplies for all of ILAD team.
• Setting up for meetings
• Planning all flights, hotel, cars, for select individuals.
• Requesting payments.
• Coding and approving invoices
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• Created expense reports when traveling for out -of-state business
• Reviewed and updated training packets
• Created task sheets for upcoming trainings
• Presented summaries of past trainings to assist with the development of the training program
• Held orientations for new employees through microsoft powerpoint
• Lead trainings on guest service and various wine trainings.

Bartender/Training Captain responsibilities:

• Trained floor staff on guest service expectations
• Monitored dining room to ensure optimal guest experiences
• Worked with individual servers/bartenders to improve performance
• Answered customer inquiries and resolved issues promptly

• Handled daily functions such as sales reports, bank deposits, scheduling and store set-ups.
• information for employee payroll
• Committed to providing excellent customer service
• Resolved customer complaints fast, friendly, and efficiently 100% of the time
• Trained new employees
• Managed and supervised FOH staff