Nicole Peters, MBA

Company Overview: This is a medium-sized corporation that provides project and construction management services, serving markets in Trinidad and Tobago, and throughout the Caribbean.

• Financial Reporting & Analysis: Prepares and analyzes accurate, timely financial reports (e.g., income statements, balance sheets, cash flow statements) to identify trends, variances, risks, and opportunities. Provides insights and recommendations to senior management for strategic financial decisions.
• Budgeting and Forecasting: Leads the development of annual budgets and financial forecasts. Monitors performance against the budget, analyzes variances, and recommends corrective actions or realignments. Develops and implements financial models to support future planning and growth.
• Cash Flow & Treasury Management: Monitors and manages cash flow to ensure sufficient liquidity, while optimizing working capital. Oversees banking relationships and payment processes.
• Transaction Oversight: Manages accounts payable and receivable processes, including vendor payments, client invoicing, collections, and reconciliation. Implements efficient procedures for all financial transactions.
• Payroll & Benefits Administration: Oversees accurate payroll processing and employee benefits administration, ensuring compliance with all relevant regulations.
• Compliance & Audit: Ensures adherence to financial regulations, accounting standards, and tax laws. Oversees tax document preparation and filing, and coordinates external audits.
• Internal Controls: Develops, implements, and maintains robust internal financial controls to prevent errors and fraud, ensuring data integrity. Regularly reviews and updates financial policies and procedures.
• Process Optimization: Identifies and addresses bottlenecks and inefficiencies in financial and operational workflows. Designs and implements streamlined processes and systems, leveraging technology and automation tools, to enhance accuracy, efficiency, and cost-effectiveness.
• Vendor and Administrative Management: Manages relationships with key vendors, service providers, and external partners, negotiating favorable contracts and terms. Oversees general administrative functions, including office management, procurement, and record maintenance, ensuring comprehensive administrative support.
• System Management: Oversees the maintenance and optimization of financial management systems (i.e., accounting software, CRM. Liaises with IT for system implementations, upgrades, and troubleshooting.
• Strategic Support: Provides critical financial and operational insights to support the development and execution of overall business strategies. Analyzes business unit performance to identify opportunities for growth, or cost reduction.
• Risk Management: Identifies and assesses financial and operational risks, develops mitigation strategies, and ensures that business continuity plans are in place.
• Team Leadership & Development: Leads, mentors, and develops finance and/or operations staff. Fosters a culture of accountability, accuracy, and continuous improvement through training and guidance on policies and procedures.
• Cross-functional Collaboration: Collaborates effectively with various departments to ensure alignment, and support organizational goals.

Company Overview: This multinational corporation is a part of the Unicomer Group, which serves retail markets across Central America, the Caribbean, South America, and the United States for furniture and electronics.

• Delivered direct administrative support to the Managing Director.
• Supported board directors in various initiatives.
• Managed a team of 20 staff members within Administration Department.
• Oversaw company travel arrangements, office supplies, and mail processing.
• Executed special projects to meet organizational goals.

Company Overview: This medium-sized corporation serves the niche market for facilities management in Trinidad and Tobago.

• Ensured efficient office operations by managing supplies, equipment, and maintenance tasks.
• Handled all correspondence, directing inquiries and ensuring timely responses.
• Developed and maintained organized physical and digital filing systems to uphold data integrity.
• Managed calendars, scheduled appointments, and coordinated logistics for events and travel.
• Oversaw office supply inventory and facilitated timely ordering and equipment maintenance.
• Drafted, formatted, and edited reports and presentations while compiling data for financial documents.
• Processed invoices and tracked expenses to support accurate financial management.
• Implemented office policies to ensure compliance with organizational guidelines and regulations.
• Identified inefficiencies and proposed solutions to improve administrative workflows and productivity.
• Troubleshoot daily administrative issues and aided in the implementation or maintenance of office-related systems.

Company Overview: This financial institution is one of the leading banks operating in Trinidad and Tobago.

• Provided comprehensive account services to customers, ensuring satisfaction and loyalty.
• Cross-sold banking products to enhance customer engagement and meet diverse needs.
• Complied with banking operations and security procedures to safeguard customer confidentiality.

Company Overview: This contact center is located at 74 Independence Square, Port of Spain, Trinidad.

• Prospected customers to drive service and merchandise sales.
• Influenced purchasing decisions through effective communication strategies.

Company Overview: This organization was established by an Act of Parliament to promote, organize, and conduct National Lotteries in Trinidad and Tobago.

• Responsible for proofreading and packaging of lottery tickets for retail sales.

Company Overview: This furniture and electronics retail store is one of the brands under the UNICOMER portfolio of companies.

• Acquired new customers, and closed sales to drive revenue growth.
• Maintained accurate customer accounts and records to ensure data integrity.
• Resolved product and service issues to enhance customer satisfaction.