Nicole Petricek
Southaven,MS
Summary
Organized and dedicated to providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Maintained composure and patience in face of difficult situations.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Cross Creek Christian Academy
10.2021 - 03.2024
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Executed record filing system, data entry, records requests, and maintained student medical concerns.
- Coordinated and scheduled meetings and conference calls to address parental concerns.
- Screened visitors and issued badges to maintain safety and security.
- Submitting daily attendance and followed up with parents if their child was not present.
Medical Office Assistant
Methodist Medical Group Primary Care
08.2018 - 09.2021
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Enhanced patient care with timely and accurate data entry of medical histories, making and rescheduling appointments, prescriptions, and telephone encounters to nurses and physicians.
- Assisted patients in providing high-quality care, updating patient demographics, handling referrals, verifying insurance, and attending to medical records requests.
Externship
I Smile Family Dentistry
02.2018 - 04.2018
- Managed patient appointments and verified insurance.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Maintained a clean and welcoming office environment, fostering positive impressions patients.
Administrative Assistant
YMCA MEMPHIS & MID-SOUTH
08.2014 - 04.2015
- Customer Service, Collections Phone and email correspondence. Provided administrative support to other departments on an as needed basis,
- Ensured accurate record-keeping with diligent data entry and database management for new members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Diploma -
CONCORDE COLLEGE
SOCIOLOGY -
CALIFORNIA BAPTIST UNIVERSITY
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- CPT, ICD 9-10
- Familiar with Medical Terminology
- Excellent Customer Service Skills
- Data Entry
- Information Security
- Document Control
- Complex Problem-Solving
- Recordkeeping
- Business Correspondence
Timeline
Administrative Assistant
Cross Creek Christian Academy
10.2021 - 03.2024
Medical Office Assistant
Methodist Medical Group Primary Care
08.2018 - 09.2021
Externship
I Smile Family Dentistry
02.2018 - 04.2018
Administrative Assistant
YMCA MEMPHIS & MID-SOUTH
08.2014 - 04.2015
Diploma -
CONCORDE COLLEGE
SOCIOLOGY -
CALIFORNIA BAPTIST UNIVERSITY
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