Nicole Petrozzi-Tate
Coventry,VT
Summary
Dedicated office manager known for exceptional customer service and effective communication. Experienced in process improvement and team leadership, contributing to streamlined operations and enhanced workplace morale.
Overview
13
13
years of professional experience
Work History
Office Manager
Valley Fuel Inc
10.2012 - Current
- Streamlined office operations, enhancing efficiency and productivity across departments.
- Managed scheduling and calendar coordination for executive team, ensuring optimal use of time.
- Oversaw inventory management, implementing systems that reduced discrepancies and improved tracking.
- Developed training programs for new staff, fostering a culture of continuous improvement and learning.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
High School Diploma -
Coventry High School
Coventry, RISkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Staff management
- Employee supervision
- Operations management
Timeline
Office Manager
Valley Fuel Inc
10.2012 - Current
High School Diploma -
Coventry High School