Nicole Philips
Mesa,AZ
Summary
Accomplished business leader with a proven track record at The House That Handmade Built, LLC, and The Fertility Treatment Center, enhancing operational efficiency and customer satisfaction. Expert in relationship building and operations management, demonstrated through increased repeat business and referrals. Skilled in staff management and project estimating, achieving significant cost reductions and revenue growth.
Overview
19
19
years of professional experience
Work History
Owner
The House That Handmade Built; LLC
11.2011 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Front Office Supervisor; and Medical Biller
The Fertility Treatment Center
06.2010 - 06.2011
- Trained new front office staff, ensuring thorough understanding of the policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their need
- Medical billing and coding
- Assistant to CEO .
- Promoted positive work environment by fostering teamwork among front office staff members.
Medical Front Office Supervisor, and Lead Biller
Dr Weisman, MD
02.2005 - 06.2011
- Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
- Implemented effective inventory management strategies to maintain optimal supplies levels while minimizing costs.
- Promoted a positive work environment by addressing employee concerns promptly and fostering open communication among team members.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations while facilitating information exchange when necessary.
- Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
- Oversaw the successful transition to ICD-10 coding standards without any disruption to daily operations or workflows.
- Increased revenue collection by diligently monitoring insurance claims and following up on outstanding balances.
- Managed complex patient interactions with empathy and professionalism, ensuring a positive experience during their visit.
- Reduced wait times for patients by optimizing the check-in process and effectively managing patient flow.
- Streamlined appointment scheduling processes which resulted in fewer cancellations or missed appointments from patients.
- Facilitated smooth transitions for new hires by developing comprehensive orientation materials and providing ongoing support as needed.
Education
High School Diploma -
Mountain View High School
Mesa, AZ05.2001
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Business Planning
- Project estimating
- Staff Management
- Marketing
- Financial Management
- Staff hiring
- Sales management
- Cost Reduction
- Budget Development
- Regulatory Compliance
- Human Resource Management
- Budget Administration
- Decision-Making
- Effective leader
Timeline
Owner
The House That Handmade Built; LLC
11.2011 - Current
Front Office Supervisor; and Medical Biller
The Fertility Treatment Center
06.2010 - 06.2011
Medical Front Office Supervisor, and Lead Biller
Dr Weisman, MD
02.2005 - 06.2011
High School Diploma -
Mountain View High School
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