Nicole Phillips
North Bend,WA
Summary
Results-focused leader prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning. Proven track record at driving operational excellence and strategic growth.
Overview
13
13
years of professional experience
Work History
District Manager- US LS
Starbucks
07.2023 - Current
- Ensured compliance with company policies and procedures by conducting regular assessment of operational practices at each location within the district.
- Oversee multiple locations, ensuring high-quality standards of operation.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to an aligned vision with rapid follow up.
- Boosted employee morale by creating a positive work environment that encouraged teamwork and collaboration.
- Enhanced operational efficiency, overseeing rollout of Siren Craft System to 24 stores within the district, designed to support the experience, reducing barista movement and customer wait time, focused on execution of roles and routines.
- Standardized operational procedures across all locations to ensure consistency in quality and performance.
- Collaborated with other Banner Level District Managers to share best practices, align strategies, and foster a spirit of teamwork across the multiple licensees.
- Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
- Leveraged business partners to remove barriers in stores to support the team and customer experience in order to drive top line sales.
District Manager
Victoria's Secret & PINK
02.2020 - Current
- Lead district of 15 stores, $60 Million annually
- Delivered top sales performance 2022, ranked #14 overall
- Pacesetter in developing talent
- Dual Market Assignment 5/21-8/21
- Established strong succession planning and backfill in place within District and Region
- Peer Mentor to DMIT within Region
- Pacesetter within Region in teaching and demonstrating elevated selling to influence Region expertise
- Region Champion for operational strategy on weekly conference calls and in person group travel
- Strong Partnership with business partners: AP, Visual, Loyalty, HR, AR and Talent Acquisition
- Lead Real Estate Activity within District, Relocations and Grand Re-Openings
- Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
District Manager
Victoria's Secret & PINK
05.2018 - 02.2020
- Led Home Office District of 9 stores, $45 million annually
- Streamlined operations by establishing efficient processes and communication channels between stores and home office, leading to increased productivity.
- Developed Coaching Model for the entire field/store enterprise
- Responsible for the implementation and rollout of company coaching model to Executive Leadership Team, Regional Directors and District Managers.
- Built positive relationships with store and field leadership, as well as all departments within home office of Columbus and New York
- Led Corporate, Investor and Regional visits to support total enterprise learning, growth and partnerships
- Invited by head of International Team to lead all International District Managers through training and development conference
- Supported positive associate relations through culture engagement and open door policy
- Developed and mentored two store managers to be ready-now backfill for District Manager roles
District Manager
Victoria's Secret & PINK
06.2016 - 05.2018
- Led district of 10 stores, $40 million annually
- Led merchant and corporate visits quarterly
- Led 4 stores relocations and grand re-opening
- Delivered top talent and culture metrics within Region, Associate opinion at 95% favorable and 90% retention
General Manager
Victoria's Secret & PINK
07.2012 - 06.2016
- Led #1 volume within district
- Delivered +5 comps, top 200 from bottom performing results
- Recruited, networked and developed Sales Leadership Team for store and total district
- Reduced shrink from 11% to 4% by enhancing operational efficiencies
- Maximized efficiency by coaching and mentoring leaders and teaching company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Dual Store oversee for Southcenter and Bellevue during an LOA
- TAP assignment District Manager
Functional Manager
Victoria's Secret & PINK
09.2011 - 07.2012
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations through development of total team
- Established team priorities, maintained schedules and monitored performance.
Skills
- Expert in Operational Processes and Efficiency
- Strategic planning and execution
- Drives Culture and Retention
- Strong Business Acumen
- Develops High Performing Talent
- Expertise in Leadership Facilitation
- Trained in Crucial Conversations
- Cross-functional coordination
- Verbal and written communication
- Training and coaching
Timeline
District Manager- US LS
Starbucks
07.2023 - Current
District Manager
Victoria's Secret & PINK
02.2020 - Current
District Manager
Victoria's Secret & PINK
05.2018 - 02.2020
District Manager
Victoria's Secret & PINK
06.2016 - 05.2018
General Manager
Victoria's Secret & PINK
07.2012 - 06.2016
Functional Manager
Victoria's Secret & PINK
09.2011 - 07.2012