Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Piccolo

Summary

Administrative support professional offering versatile office skills and proficiency in Microsoft Office Programs and prelude. Strong multi-tasker and problem solver who adapts to change. Knowledgeable and dedicated customer service professional with extensive experience in multiple industries industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

B2B Customer Care Representative

MDC Interior Solutions
06.2023 - Current
  • Efficiently handling phone, emails and faxes in a fast-paced setting
  • Addressing customer inquiries on order status, pricing, inventory, samples, shipping, and more
  • Ensuring accurate and timely resolution of pending issues
  • Managing challenging customer situations
  • Displaying good judgment & sound decision-making, involving relevant stakeholders/customers
  • Meeting productivity standards and consistently providing high-quality work.

Patient Coordinator/Front Desk

Jennifer E. Manfre & Associates
09.2022 - 06.2023
  • Confidentially manage patient accounts
  • Schedule patient visits and answer pre-visit questions
  • Obtain new patient information to properly assign clinician.

Customer Service Representative

Elgin Chrysler Dodge Jeep & RAM
09.2021 - 09.2022
  • Handled a high volume of inbound calls & internet leads in a professional manner
  • Maintaining regular follow-ups with potential or existing customers to drive appointment generation and vehicle sales
  • Promptly and accurately respond to customer inquiries using the CRM system, including e-quotes for requested vehicles.

Office manager in commercial Real Estate

Butterfield Executive Suites
10.2018 - 09.2021
  • Presented as the central point of contact for the company
  • Coordinated, organized office showings, and managed follow up
  • Attained 4 annual lease agreements
  • Enhanced all listing information into marketing websites by analyzing data
  • Provided comprehensive administrative support to executives
  • Developed and produced the company website.

Assistant Manager at Plato's Closet

01.2020 - 05.2021
  • Ensure all buy & sales goals are met
  • Delegated different tasks for employees
  • Producing weekly and monthly management reports.

Education

Skills

  • Event Planning
  • Ability to Learn Quickly
  • Teamwork Skills
  • Good team player
  • Creative Thinking
  • Collaboration
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
  • Taking part in training and other learning opportunities to expand knowledge of the company and position
  • Teamwork
  • Project Management
  • Critical thinking and problem solving
  • Detail Oriented
  • Communication
  • Utilizing software, databases, scripts, and tools appropriately
  • POS Systems and Ordering Platforms
  • Call center experience
  • Following scripts
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Remote Office Availability
  • Account Updates
  • Customer Relations

Timeline

B2B Customer Care Representative

MDC Interior Solutions
06.2023 - Current

Patient Coordinator/Front Desk

Jennifer E. Manfre & Associates
09.2022 - 06.2023

Customer Service Representative

Elgin Chrysler Dodge Jeep & RAM
09.2021 - 09.2022

Assistant Manager at Plato's Closet

01.2020 - 05.2021

Office manager in commercial Real Estate

Butterfield Executive Suites
10.2018 - 09.2021

Nicole Piccolo