Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nicole Pierce

Ogallala,NE
Nicole Pierce

Summary

Proven leader with a track record of enhancing team performance and efficiency at Walmart. Excelled in mentoring and team supervision, alongside implementing quality improvement initiatives. Skilled in problem-solving and attention to detail, significantly improving project delivery and operational standards. Demonstrated expertise in staff education and fostering a culture of safety and teamwork. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

19
years of professional experience

Work History

Walmart

Team Leader
12.2021 - Current

Job overview

  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Gathered, organized and input information into digital database.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated customer needs and feedback to drive product and service improvements.

Perkins County Health Services

Environmental Service Housekeeper
11.2014 - 11.2020

Job overview

  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Verified cleanliness and organization of storage areas and carts.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Documented and reported necessary facility and building repairs observed.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Cleaned elevators, glass, and planters in public areas.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Supervised supplies in inventory and submitted reorder requests.

Holiday Inn Express Hotel

Front Desk Receptionist
04.2005 - 10.2014

Job overview

  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed all tasks in compliance with company policies and procedures.
  • Collected Type payments, processed transactions and updated relevant records.
  • Organized, maintained and updated information in computer databases.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Resolved customer problems and complaints.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Education

Ogallala High School
Ogallala, NE

High School Diploma

Skills

  • Work Planning
  • Documentation And Reporting
  • Mentoring
  • Team Supervision
  • Coaching
  • Cash Handling
  • Shift Scheduling
  • Employee Evaluation
  • Overtime Management
  • Quality Improvement
  • Onboarding and Orientation
  • Staff education and training
  • Account Management
  • Coaching and Mentoring
  • Conflict Resolution
  • Daily workflow improvement
  • Attention to Detail
  • Team motivation
  • Safety
  • Problem-Solving
  • Goal Setting
  • Teamwork and Collaboration

Timeline

Team Leader

Walmart
12.2021 - Current

Environmental Service Housekeeper

Perkins County Health Services
11.2014 - 11.2020

Front Desk Receptionist

Holiday Inn Express Hotel
04.2005 - 10.2014

Ogallala High School

High School Diploma

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Nicole Pierce