Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Nicole Pintar

Staunton,IL

Summary

Dynamic professional with a proven track record in event coordination and guest relations, honed at Blackbird Cafe and other notable businesses. Excels in marketing and promotion, enhancing brand representation through strategic engagement, and fostering exceptional communication. Achieved significant customer satisfaction improvements, demonstrating multitasking abilities and a strong hospitality background.

Overview

14
14
years of professional experience

Work History

Travel Advisor

Travel Express
01.2025 - Current
  • Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
  • Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
  • Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
  • Researched cruises, airfare options and siteseeing options to best meet client expectations.

Events Team Member

Boonie's Farm
09.2024 - Current
  • Planned drink specials for the fall and winter festivals.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Helped with school field trips.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.

Front of House Manager

Blackbird Bakery & Cafe
06.2021 - 03.2024
  • Coordinated art and community events.
  • Able to multitask during rushes.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Resolved guests complaints while maintaining positive customer environment.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Hair Stylist

Grooming Lounge Chicago
05.2018 - 03.2020
  • Built strong lasting relationships with clients.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Determined appropriate hair treatments based on conditions and textures.
  • Resolved guest complaints about service or style.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Educated customers on products to maximize benefits.
  • Answered phone calls and emails to schedule client appointments.
  • Maintained regular client list and successfully handled walk-in customers.



Salon Manager

Winchester Club
08.2011 - 05.2018
  • Handled employee scheduling and coverage needs during business hours.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Built outstanding customer relationships.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Education

Cosmetology Degree -

Alvareita's College of Cosmetology
Godfrey, IL
10-2005

Skills

  • Marketing and promotion
  • Exceptional communication
  • Vendor negotiation
  • Sales experience
  • Brand representation
  • Guest relations expertise
  • Coordinate exhibits
  • Multitasking Abilities
  • Event Coordination
  • Quality Assurance
  • Professionalism
  • Hospitality background

Interests

Very passionate about travel and the planning that goes into it In 2016 I planned a 5 month solo trip around Europe, researching and mapping out this trip was one of my proudest accomplishments Since then I've helped friends and family do similar things, I would love to help others achieve similar goals

Timeline

Travel Advisor

Travel Express
01.2025 - Current

Events Team Member

Boonie's Farm
09.2024 - Current

Front of House Manager

Blackbird Bakery & Cafe
06.2021 - 03.2024

Hair Stylist

Grooming Lounge Chicago
05.2018 - 03.2020

Salon Manager

Winchester Club
08.2011 - 05.2018

Cosmetology Degree -

Alvareita's College of Cosmetology

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Nicole Pintar