Nicole Pinzon
Whittier,CA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Intern
LA County Probation Department
08.2023 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Prepared project presentations and reports to assist senior staff.
- Conducted searches for contraband items to maintain a safe environment within the facility.
Customer Service
Home Depot
10.2022 - 08.2023
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Drug and Alcohol Counselor
LACADA Alice House
01.2023 - 05.2023
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Engaged clients in conversation to determine feelings and apprehensions.
- Guided clients in developing skills and strategies for dealing with problems.
- Facilitated weekly group sessions to encourage self-reflection and problem-solving.
- Facilitated group therapy sessions for diverse clientele, promoting peer support and healthy coping mechanisms.
Education
Bachelors of Art - Human Services
California University of Dominguez Hills
05.2024
Skills
- Quick Learner
- Computer Skills
- Attention to Detail
- Creative and Resourceful
- Flexible Schedule
Languages
Spanish
Limited Working
Timeline
Intern
LA County Probation Department
08.2023 - Current
Drug and Alcohol Counselor
LACADA Alice House
01.2023 - 05.2023
Customer Service
Home Depot
10.2022 - 08.2023
Bachelors of Art - Human Services
California University of Dominguez Hills
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