Nicole Pittman
Prairieville,LA
Summary
Dynamic Public Adjuster with a proven track record at Unified Public Advocacy, adept in leveraging technical aptitude with Xactimate and Procore, fostering robust client relationships. Excelled in negotiating favorable settlements, enhancing company reputation through exceptional service. Demonstrates adaptability and project management skills, ensuring compliance and efficiency in high-stakes environments.
Strong command of claimant information intake processes, records documentation and fraudulent investigation protocols. Impactful skills preparing operational reports. Skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Seasoned auditing professional knowledgeable about risk aversion strategies, cost reduction options and financial processes. Decisive and persuasive communicator with proven problem-solving, leadership and planning abilities.
Overview
11
11
years of professional experience
Work History
Public Adjuster
Unified Public Advocacy
01.2023 - Current
- Collaborated with legal professionals to resolve complex cases and achieve favorable outcomes for clients.
- Conducted thorough site inspections to document property damages and determine proper claim amounts.
- Developed and maintained a strong network of industry contacts, including insurance adjusters and legal professionals, contributing to overall business growth and success.
- Investigated property damage claims, resulting in accurate assessments of losses and timely processing of claims.
- Coordinated with contractors, engineers, and other experts to accurately assess property damage values for each case.
- Managed a high volume of claims simultaneously, prioritizing tasks to meet deadlines while maintaining accuracy.
- Mentored junior adjusters on effective strategies for negotiating settlements with insurance carriers, contributing to overall team success rates in resolving cases favorably for clients.
- Streamlined communication between all parties involved in the claims process, ensuring accurate information exchange and swift resolution times.
- Built strong relationships with clients, providing excellent customer service throughout the claims process.
- Increased claim resolutions through skillful negotiation with insurers on behalf of policyholders.
- Enhanced company reputation by consistently providing outstanding customer service throughout the entire claims process.
- Ensured compliance with state regulations, maintaining a current understanding of industry laws and best practices.
- Actively participated in industry conferences and training events to continually improve knowledge and skills as a Public Adjuster professional.
- Developed comprehensive reports detailing findings from investigations, supporting successful claim resolution efforts.
- Educated clients on their rights and responsibilities under their insurance policies, empowering them to make informed decisions during the claim process.
- Consistently met or exceeded performance goals by efficiently managing caseloads and delivering superior service to clients.
- Negotiated favorable settlements for clients by effectively analyzing insurance policy coverage and damages.
- Maximized client satisfaction by acting as a liaison between policyholders and insurance companies.
- Evaluated proposed settlement offers from insurance companies against actual losses sustained to ensure fair compensation for clients.
- Improved efficiency in claims management processes by implementing organizational systems and leveraging technology, resulting in reduced claim resolution times for clients.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Researched claims and incident information to deliver solutions and resolve problems.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Documented information gathered in field and uploaded data to company database for efficient processing.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
- Leveraged strong negotiation skills to resolve claim disputes.
- Managed catastrophe response efforts during natural disasters, ensuring prompt service and efficient resource allocation within the team.
- Conducted on-site field inspections to assess damages firsthand, allowing for more accurate estimates and informed decision-making regarding repair costs or total loss assessments.
- Participated in ongoing professional development opportunities to maintain current knowledge of insurance laws, regulations, and best practices within the field of claims adjustment.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
Accounting and Tax Professional
Intuit
12.2019 - Current
- Performed tasks under limited supervision related to income tax compliance such as returns, extensions, forecasts and tax provisions for business sectors and corporate heritage business units.
- Prepared and documented accurate tax work papers for straightforward to moderately complicated income and franchise tax returns.
- Drafted tax documentation subject to detailed review and approval by department management.
- Assisted with implementation of timely, cost-effective state tax planning strategies designed to create value and enhance company's worldwide tax position.
- Ensured compliance with federal, state, and local tax regulations by staying up-to-date on current laws and filing requirements.
- Optimized workflow efficiency by automating manual processes using advanced accounting software programs.
- Enhanced financial accuracy by implementing efficient accounting and tax strategies.
- Simplified complex accounting issues for clients through effective communication and training sessions.
- Increased financial transparency with clear, concise financial statements and reports.
- Responded proactively to changes in tax legislation by quickly adapting procedures as necessary.
- Supported mergers and acquisitions activities with detailed due diligence analyses to ensure seamless integration of finances.
- Evaluated business transactions for proper accounting treatment in accordance with GAAP standards.
- Managed audits successfully by providing thorough documentation and addressing any concerns from auditors promptly.
- Provided journal entries and performed accounting on accrual basis.
- Collected and reported monthly expense variances and explanations.
- Maintained integrity of general ledger and chart of accounts.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
Sr Representative III
Baton Rouge Water Company
07.2019 - 04.2024
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Strengthened client relationships through excellent communication skills and consistent followup.
- Improved team efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to achieve shared objectives and project milestones.
- Enhanced company reputation by delivering exceptional customer service at all times.
- Reduced customer complaints with proactive problem-solving and prompt issue resolution.
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained detailed records of all counting activities, ensuring transparency and accountability in the workplace.
- Conducted regular audits to ensure adherence to established protocols, minimizing potential errors or inaccuracies in reported numbers.
- Streamlined payment processes by implementing efficient workflow strategies, reducing processing time and errors.
- Collaborated with cross-functional teams to develop customized solutions for complex payment challenges, enhancing overall efficiency.
- Managed high-volume transaction processing, ensuring accurate and timely completion of daily tasks.
- Increased employee retention through engaging and interactive training sessions.
- Collaborated with department managers to identify specific training needs and develop tailored solutions.
- Evaluated ongoing training program effectiveness, making adjustments as needed for optimal results.
- Facilitated hands-on learning experiences, ensuring practical application of concepts in a real-world context.
- Mentored new employees, providing guidance and support throughout their initial months at the company.
- Created a welcoming environment that promoted open communication and supported individual success within the company culture.
- Managed high-volume workload while maintaining strong attention to detail and accuracy.
- Optimized workflow efficiency through diligent organization of tasks, documentation, and resources.
- Negotiated favorable contracts with vendors to minimize costs without sacrificing quality or service levels.
- Developed comprehensive knowledge of industry trends, regulatory requirements, and best practices in order to provide informed guidance to clients.
- Demonstrated adaptability by successfully handling changing priorities and shifting deadlines without compromising performance standards or results delivery.
- Achieved successful resolution of escalated issues during periods of high call volume.
- Resolved issues through careful research and follow-up with customers.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Secured and protected data from unauthorized access by complying with security protocols.
- Supported team members in their daily tasks, fostering a cohesive and productive work environment.
- Provided detailed performance reports for management review, facilitating data-driven decision making.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and meeting deadlines consistently.
- Coordinated cross-functional teams to ensure timely delivery of projects, enhancing customer satisfaction levels.
Manager
Rpm LLC
11.2015 - 06.2019
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed daily activities for accounting, accounts payable, treasury and cost accounting.
- Enhanced financial reporting accuracy by streamlining accounting processes and implementing internal controls.
- Input transfer data into system and manually updated accounting and certificate records.
- Supervised assigned accounting staff to evaluate performance and maintain standards.
- Coordinated regularly with finance and accounting teams on accounting policies and procedures, general ledger and consolidation processes.
Office Assistant
Eco Recycling
07.2013 - 10.2015
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Optimized workflow processes through regular evaluation of office procedures for potential improvements.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Coordinated office events that promoted team cohesion and boosted overall morale among employees.
- Maintained and updated office records, both digital and physical.
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted with budgeting and financial management to keep office operating within budget.
- Monitored security to help maintain equipment, data and information safety.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Improved team productivity by organizing and maintaining digital and physical financial records.
- Handled day-to-day accounting processes to drive financial accuracy.
- Enhanced vendor relations by promptly resolving invoice discrepancies.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Education
Associate of Business Administration -
SNHU
Online 12.2020
Associate of Arts - Associate of Applied Science Degree in Pastry Arts
Auguste Escoffier School of Culinary Arts
Austin, TX06.2018
High School Diploma -
Ace Christian Academy
Prairieville, LA03.2012
Skills
- Proficient with Microsoft
- Proficient with Xactimate and Procore
- Proficient with Cisco
- Proficient with Doxim and ACI
- Proficient with Mitchell Ultamate and ccc one
- Technical aptitude
- Telephone/Communication Etiquette
- Project Management
- Auditing Techniques
- Insurance policy knowledge
- Relationship Building/ Apt Professionalism
- Property valuation
- Accounting and reporting research
- Tax Preparation
- Effective negotiation
- Intercompany Transactions
- Construction knowledge
- Adaptability and Flexibility
- Claim Investigation Expertise
- Legal Compliance Awareness
Public Adjusting License held in:
Louisiana, Mississippi, and Texas
Timeline
Public Adjuster
Unified Public Advocacy
01.2023 - Current
Accounting and Tax Professional
Intuit
12.2019 - Current
Sr Representative III
Baton Rouge Water Company
07.2019 - 04.2024
Manager
Rpm LLC
11.2015 - 06.2019
Office Assistant
Eco Recycling
07.2013 - 10.2015
Associate of Business Administration -
SNHU
Associate of Arts - Associate of Applied Science Degree in Pastry Arts
Auguste Escoffier School of Culinary Arts
High School Diploma -
Ace Christian Academy
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