Nicole Platts
Savannah,GA
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Able Kids
07.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Secretary
Mitchell Charter School
07.2021 - 06.2024
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Processed student registrations and withdrawals.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Managed school calendar and scheduling, ensuring timely communication with parents, teachers, and administrators.
- Promoted a safe learning environment by collaborating with administrators on emergency preparedness plans and drills.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
Concierge/Rooms Controller
Thompson Savannah (Hyatt)
06.2022 - 12.2023
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Assisted guests with variety of services and local attraction information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer problems and complaints.
- Handled airline manifest; pre-keyed; created reservations
Cashier/Customer Service Representative
City Of Savannah
04.2021 - 07.2021
- Attended telephone skills and program information training sessions to boost aptitude.
- Assisted customers by answering questions and responding to inquiries.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Guest Service Representative Supervisor
Kroger
10.2019 - 01.2021
- Managed over 60 customer calls per day.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Helped customers complete purchases, locate items and join reward programs.
- Welcomed customers and helped determine their needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Shift Supervisor
CVS
02.2018 - 04.2019
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Implemented and developed customer service training processes.
Assistant Manager
Bath & Body Works
02.2016 - 02.2018
- Grew employee performance and job satisfaction to strengthen retention and engagement.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Created employee schedules to align coverage with business demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Skills
- Self- Motivated
- Issue and Complaint Resolution
- Verbal and Written Communication
- Teamwork
- Organizational Skills
- 51 WPM
- Understanding Customer Needs
- Applied behavior analysis
- Social skills development
Certification
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
Timeline
Registered Behavior Technician
Able Kids
07.2024 - Current
Concierge/Rooms Controller
Thompson Savannah (Hyatt)
06.2022 - 12.2023
Secretary
Mitchell Charter School
07.2021 - 06.2024
Cashier/Customer Service Representative
City Of Savannah
04.2021 - 07.2021
Guest Service Representative Supervisor
Kroger
10.2019 - 01.2021
Shift Supervisor
CVS
02.2018 - 04.2019
Assistant Manager
Bath & Body Works
02.2016 - 02.2018
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