Nicole Platz

blah

• Collecting vital signs and new patient history upon arrival for appointment
• Visually assessing the patient for symptoms and temperament
• Researching patient histories, recent emergency visits and medication prescriptions to enable complete presentation of the patient to the doctor at time of appointment
• Drawing up vaccines and other injectable medications
• Preparing for and assisting as needed with surgical and anesthetic patients
• Assisting for collection of blood draws, urine or fecal samples taken
• Processing samples through testing equipment as ordered by the patient’s doctor
• Filling medications, conveying discharge and medication instructions prior to checkout from appointment
• Working to begin, develop and maintain relationships between patients, their families, and the hospital
• Stocking, cleaning, and sanitizing hospital and surgical areas.

• Assisting patient families upon arrival, assessing initial patient needs and conveying to triage staff
• Checking in patients and ensuring proper documents are signed and fees discussed as care requirements are conveyed by triage staff
• Answering multi-line phone system quickly
• Following incoming calls to make certain each is answered according to emergent need, as well as, in a timely manner
• Reviewing estimates for care and collecting deposits with pet parents
• Verifying understanding of all procedures, medications, and care plan questions prior to presentation
• Checking out patients, going over discharge information in detail, medication administration at length and allowing time for additional questions, as well as collecting final payment for services
• Resolving client conflicts as they happen in real time
• Often also being requested for assistance to resolve client conflicts as well
• Closing daily hospital books, cash reconciliation and multi-system reconciliation.

• Completed check in process, developed treatment plans and discussed concerns with clients
• Maximized daily scheduling for multi-doctor hospital to enable the highest level of opportunity for patient flow and allowance for sick and emergency patients
• Answered multi-line phone system quickly and effectively by routing calls to staff or assisting callers with triage questions, scheduling, and routine care questions
• Offered company products, Optimum Wellness Plans for Pets, to clients, giving detailed explanations of benefits and cost analysis
• Resolved client complaints or concerns in an immediate or timely manner to maintain optimal client relationship and retention
• Responsible for daily cash reconciliation and end of day procedures, including closing of hospital
• Assisted as needed in all other aspects of the hospital as needs arose using techniques learned from both required courses and on the job training.

• Trained team members to successfully produce a consistent product while maintaining helpful customer communication
• Tracked daily deposits, inventory, waste and production
• Reduced period inventory variance to less than 1%
• Prepared schedules to keep labor and customer service needs in line with forecasted production, while making changes during actual operation to reduce labor costs
• Aided in customer retention by resolving complaints, sharing product knowledge, and encouraging team members to provide similar resolutions
• Monitored and evaluated team/ team member performance and created strategies to increase compliance with production expectations and inventory guidelines
• Screened and hired new candidates.

• Closely monitored medical conditions, medications and mobility issues
• Supervised incoming care assistants while conveying individual needs for meals, bathing, entertainment and household cleaning
• Transported individuals to, during and from activities with appropriate medical equipment
• Tracked health history, medications
• Ailments and progress for family and medical staff.