Nicole Plazio
Pennsville,NJ
Summary
Proactive Cash Applications Specialist offering excellent skills in performing audits and building positive customer relationships. Pursuing a similar position where a well-qualified individual with an understanding of monitoring the daily cash application workflow is highly sought.
Overview
4
4
years of professional experience
Work History
Cash Applications Specialist
Performance Food Group
Swedesboro, New Jersey
11.2019 - Current
- Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.
- Handled most issues and escalated those requiring manager involvement to correct contacts.
- Used AS400 to keep track of all data.
- Analyzed customer accounts to catch discrepancies before major issues occurred.
- Mentored newly hired employees and interns to educate about corporate policies, procedures and departmental workflow.
- Stepped in to assist front desk receptionist with switchboard when department was short-staffed.
- Processed incoming cash receipts in such forms as check, ACH and wire to customer accounts.
- Researched and rectified unapplied cash items.
- Responded to customer concerns and questions on daily basis.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Generated financial statements and reports detailing accounts receivable status
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
- Managed efficient and accurate processing of invoices and check requests for other locations.
- Reconciled past due accounts achieving reduction in outstanding invoices.
- Disbursed petty cash by recording entries and verifying documentation.
- Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues.
Administrative Assistant
South Gate Health Care
Carney's Point, NJ
03.2018 - 11.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Maintained staff directory and company policy handbook for human resources department.
Education
High School Diploma -
Pennsville Memorial High School
Pennsville, NJ06.1996
Skills
- PCI (Payment Card Industry)
- Signature Verification
- Financial Transactions
- Accounts Payable and Accounts Receivable
- Clerical Support
- Error Revision
- Billing Data Verification
- Categorizing and Classification
- Closing Procedures
- Customer Contact
- Stop Payments
- Financial Documentation
- Protested Check Handling
- Discrepancy Resolution
- Personnel Management
- Account Posting
- Adding, Calculating and Billing Machines
- Invoice Documentation Management
- Check Inspection and Validation
- Outbound Calls
- Accurate Recordkeeping
- Cash Register Operations
- Account and Ledger Reconciliations
- Digital Payments
- Data Communications
- Customer Satisfaction
- Customer Notifications
- Workflow Processes
- Corrective Actions
- Administrative Duties
- Check Endorsing Machines
- Payment Collection
- Financial Efficiency
- Payment Discrepancy Research
- 10-Key Data Entry
- Work Coordination
- Customer Inquiries
- Customer Loyalty
- Organizational Systems
- Bank Machine Operation
- Digital Postal Meters
- Charge Slips
- Revenue Operations
Timeline
Cash Applications Specialist
Performance Food Group
11.2019 - Current
Administrative Assistant
South Gate Health Care
03.2018 - 11.2019
High School Diploma -
Pennsville Memorial High School
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