Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Nicole Plutin

Miami,FL

Summary

Dynamic sales professional with proven expertise in upselling and exceptional customer service, honed at Pacsun. Excelled in teamwork and collaboration, driving sales goals through innovative merchandising and persuasive techniques. Demonstrated adaptability and problem-solving skills, significantly enhancing customer satisfaction and team performance.

Overview

1
1
year of professional experience

Work History

Sales Associate (sfs Specialist)

Pacsun
Miami, FL
11.2023 - Current
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Collected payments and provided accurate change.
  • Assisted customers with product selection, sizing and styling.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers and provided exceptional customer service.
  • Used technology resources to assist customers in locating and selecting items.
  • Provided accurate information about products, prices and services.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Placed special orders or called other stores to find desired items.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Handled customer complaints in a professional manner.
  • Bagged or packaged purchases and wrapped gifts.
  • Developed trusting relationships with customers by making personal connections.
  • Recommended, selected and located merchandise based on customer desires.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Caterer

Crepemaker
Miami, FL
10.2023 - 12.2023
  • Provided excellent customer service by interacting with guests during events.
  • Ensured compliance with food safety regulations and standards.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Supported chefs in preparing meals for large groups efficiently and on time.
  • Checked supply levels and replenished items as needed for dining and catering functions.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Adhered to all health department regulations regarding food handling and sanitation practices.
  • Assisted caterers with food distribution by organizing food products and plating items.
  • Checked food temperatures to determine item doneness and promote food safety.
  • Cleaned kitchen equipment and surfaces after each event.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Followed strict guidelines set forth by executive chef or management team when prepping ingredients or assembling dishes.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Implemented waste reduction strategies to minimize food and supply waste.
  • Collaborated with catering team to efficiently serve food and beverages to guests.
  • Operated and cleaned catering equipment, including coffee machines and dishwashers.
  • Listened to negative and positive feedback from guests to improve customer service quality.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Upselling
  • Cash register operation
  • Problem-solving skills
  • Verbal and written communication in Spanish and English
  • Teamwork and collaboration
  • Adapt to diverse groups
  • Exceptional customer service
  • Fitting room maintenance
  • Merchandise display
  • Flexible schedule
  • Persuasion techniques
  • Order processing
  • Positive and professional
  • Goal oriented
  • Multi-tasking strength
  • Policy and procedure adherence
  • Shipment processing
  • Sales training
  • Promotional support
  • Outgoing personality
  • Sales goals attainment
  • Point of sale operation

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Sales Associate (sfs Specialist)

Pacsun
11.2023 - Current

Caterer

Crepemaker
10.2023 - 12.2023

High School Diploma -

Penn Foster Career School

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Nicole Plutin