Nicole Pobud
Optician
Mansfield,TX
Summary
Seasoned Optician offering over six years of experience and unparalleled dedication to customer satisfaction. Knowledgeable about prescriptions, sales promotions, insurance practices and work order requirements. Successful at building loyal relationships with customers, meeting unique needs and managing dynamic requirements in busy office settings.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Optician
First Eye Care West Arlington
Mansfield, TX
07.2019 - 05.2022
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Recorded measurements accurately and placed orders with eyeglass manufacturers.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Learned new catalog of items to present current options to patients.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Optical Manager
Vision Expo Arlington
Arlington, TX
08.2016 - 07.2019
- Explained prescriptions, optical terminology and products to customers.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Recorded measurements, adjusted eye wear and made changes based on customer feedback.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
Membership Sales Coordinator
The Alaska Club Eagle River
Eagle River, AK
07.2012 - 08.2015
- Reached out to members either through phones or offsite events to follow up for referrals
- Assisted managers with administrative paperworks to ensure the club's success.
- Met with potential members to determine their health and fitness goals.
Customer Service Representative
ATT
El Paso, TX
03.2009 - 08.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Sales Associate
RadioShack
Kaneohe, HI
12.2007 - 10.2008
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Photojournalist
United States Army
11.2004 - 01.2007
- Pitched photo stories to reporters and editors.
- Conducted research on subjects before photo shoots and planned dynamic and unique photo sessions.
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Edited, toned, captioned and uploaded photographs for publication.
Customer Service Representative
McDonald's
El Paso, TX
10.2003 - 07.2004
Education
High School Diploma -
Andress High School
El Paso, TX 08.2001 - 06.2004
Skills
Insurance Verification
undefinedTimeline
Optician
First Eye Care West Arlington
07.2019 - 05.2022
Optical Manager
Vision Expo Arlington
08.2016 - 07.2019
Membership Sales Coordinator
The Alaska Club Eagle River
07.2012 - 08.2015
Customer Service Representative
ATT
03.2009 - 08.2010
Sales Associate
RadioShack
12.2007 - 10.2008
Photojournalist
United States Army
11.2004 - 01.2007
Customer Service Representative
McDonald's
10.2003 - 07.2004
High School Diploma -
Andress High School
08.2001 - 06.2004
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