Nicole Shepherd-Pollard
Port Hadlock
Summary
Motivated and compassionate college student pursuing an Associate in Applied Science-Transfer (AAS-T) in Addiction Studies. Experienced in healthcare administration, patient support, and customer service through work in dental healthcare, hospitality, and retail settings. Recognized for strong communication, organization, and interpersonal skills, with a passion for helping others and serving the community.
Overview
5
5
years of professional experience
Work History
Homecare Aid
Family Resource Home Care
Silverdale, WA
07.2025 - 12.2025
- Assisted clients with daily living activities to enhance comfort and independence.
- Provided companionship to clients, fostering emotional well-being and social interaction.
- Administered medications as prescribed, ensuring compliance with health care plans.
- Monitored client conditions and reported changes to healthcare professionals promptly.
Dental Receptionist
Sheridan Dental Clinic
Port Townsend, WA
05.2022 - 01.2024
- Greeted patients warmly, creating a welcoming environment for all visitors.
- Managed appointment scheduling efficiently, optimizing daily patient flow.
- Handled incoming calls professionally, addressing inquiries and directing them appropriately.
- Maintained accurate patient records using electronic health record systems.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
Cashier
Ross Dress for Less
Sequim, WA
10.2021 - 05.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained accurate cash drawer balance throughout shifts.
- Collaborated with team members to optimize store operations and service delivery.
Housekeeper
Palace Hotel
Port Townsend, WA
08.2020 - 03.2021
- Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and presentation.
- Coordinated with housekeeping team to streamline workflow and improve efficiency in room turnover.
- Inspected rooms for quality assurance, addressing any issues to enhance guest satisfaction.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Associate in Applied Science-Transfer (AAS-T) - Addiction Studies
Peninsula College
Port Angeles, WA06-2028
High School Diploma -
Chimacum School District
Chimacum, WA06-2021
Nursing Assistant Training Program
West Sound Tech
Bremerton, WA06-2020
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Client documentation
- Patient transportation
- Customer service
- Time Management
- Fast Learner
- Team Collaboration
Timeline
Homecare Aid
Family Resource Home Care
07.2025 - 12.2025
Dental Receptionist
Sheridan Dental Clinic
05.2022 - 01.2024
Cashier
Ross Dress for Less
10.2021 - 05.2022
Housekeeper
Palace Hotel
08.2020 - 03.2021
Associate in Applied Science-Transfer (AAS-T) - Addiction Studies
Peninsula College
High School Diploma -
Chimacum School District
Nursing Assistant Training Program
West Sound Tech