Nicole Pope
Lewisville,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Wholefoods Maerket
06.2019 - 05.2024
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Sales Manager
JCPenney
10.2010 - 07.2017
- Attended industry events and conventions to expain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Evaluated performance against goals and implemented appropriate development plans.
Education
GED -
Cuyahoga Community College
Cleveland, OH06.2014
Skills
- Information Security
- Scheduling
- Report Generation
- Data Collection
- Product Knowledge
- Complaint resolution
- Team Development
- Money handling abilities
- Product Sales
- Key holder experience
- Follow-up skills
- Credit adjustments
- Conflict Resolution
- Problem-solving abilities
Timeline
Customer Service Representative
Wholefoods Maerket
06.2019 - 05.2024
Sales Manager
JCPenney
10.2010 - 07.2017
GED -
Cuyahoga Community College
Similar Profiles
JESUS RANGELJESUS RANGEL
Cook at WholefoodsCook at Wholefoods
Fernando HernandezFernando Hernandez
Front End Cashier at WholefoodsFront End Cashier at Wholefoods
Aaron BeckAaron Beck
Sanitation Worker/Multi Service Team Member at Wholefoods MarketSanitation Worker/Multi Service Team Member at Wholefoods Market
Sai Sameera ChintalaSai Sameera Chintala
Software Developer at USAASoftware Developer at USAA
Yuvan MogiYuvan Mogi
Crew Member at ChipotleCrew Member at Chipotle