Nicole Pope
Meansville,GA
Summary
Front Desk Associate with expertise in patient scheduling and customer service. Managed high call volumes effectively, enhancing guest experiences and ensuring smooth operations. Maintained HIPAA compliance while building strong relationships with patients and staff, contributing to an efficient front office environment.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
McIntosh Trail Family Practice
Griffin, Georgia
10.2023 - 12.2025
- Coordinated patient scheduling and appointment management for optimal workflow.
- Managed patient records and ensured compliance with privacy regulations.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
Activity Director
River place Assisted Living
Forsyth, GA
06.2019 - 09.2023
- Planned and executed a wide range of activities and events for diverse groups, including children, adults, and seniors
- Collaborated with team members to develop creative and engaging activity programs that catered to the interests and needs of participants
- Developed strong relationships with community organizations and local businesses to secure sponsorships and donations for events
- Created detailed activity plans outlining objectives, materials needed, timelines, and expected outcomes
Front Office Administrative Assistant
Susan Annis & Ernie Johnson-realtors
Tyrone, Georgia
12.2018 - 05.2019
- Coordinated appointment scheduling for real estate agents and clients.
- Maintained filing systems and organized client documents efficiently.
- Assisted in preparing marketing materials for property listings.
- Greeted visitors and directed them to the appropriate personnel.
Education
General educational development -
Griffin
Griffin, GA01.2004
Skills
- Patient scheduling and medical records management
- Front office operations
- HIPAA compliance
- EHR system proficiency
- Customer service excellence
- Insurance verification processes
- Multi-line phone management
- Weight management expertise
- BioTe hormone therapy knowledge
- Nutrition counseling
Timeline
Patient Care Coordinator
McIntosh Trail Family Practice
10.2023 - 12.2025
Activity Director
River place Assisted Living
06.2019 - 09.2023
Front Office Administrative Assistant
Susan Annis & Ernie Johnson-realtors
12.2018 - 05.2019
General educational development -
Griffin