Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Poppell

Darien,Georgia

Summary

TO OBTAIN A POSITION IN A PROGESSIVE COMPANY THAT CHALLENGES AND PRO-MOTES PERSONAL AND TEAM GROWTH.

Overview

32
32
years of professional experience

Work History

Medical Receptionist/C.N.A. (Medical Assistant)

DR. ROBERT THOMPSON
Brunswick, GA
06.1996 - 12.2007
  • Responsible for filing insurance claims
  • ICD Coding
  • Scheduling appointments for patients
  • Taking vital signs of patients (i.e., blood pressure, pulse, AND RESPIRATION)
  • Assisted the Doctor with checking weight BMI of patients, performing EKG on Patients and logging the documentation to patients' charts
  • Conducted follow up phone call checks on patients, per the Doctor's request
  • Collected and recorded daily financial transactions
  • Assisted with scheduling of conferences, meetings, travel and expenses
  • Setting Conference with drug reps to update new and used drugs on the market.
  • Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Supported business growth by assisting in marketing campaigns and coordinating events.
  • Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Housekeeper

Sea Island Resort
Sea Island, GA
02.1992 - 12.2007
  • Skilled at working independently and collaboratively in a team environment. As a House Keeper to insure all guest experienced housekeeper the finest stay with clean rooms.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Med Prod Specialist III & Program Specialist III

Eversana
11.2022 - Current
  • Responsible for handling Novo Nordisk pharmaceutical requirements for patients
  • Customer service with taking info from patients by phone
  • Multi tasking with computer operations and co-worker training and production
  • Worked with a team to help patients with their medicine safety which concerns adverse effects
  • Communicated with patients as a diabetic coach and as a weight loss assistant
  • Coordinated with pharmacists to ensure proper handling and storage of all patient medicines.

Customer Service Collections Manager

RGL Associates
06.2013 - 08.2022
  • Responsible for filing insurance claims
  • Customer service with taking payments from debtors
  • Scheduling payment plans
  • Multi tasking with collecting of 1 million per year
  • Answering multi line phones and taking information of clients and debtors
  • Worked as a team with others within the department and in accounting in order to receive payments for delinquent accounts for various clients
  • Conducted follow up phone call checks on clients and their payments due
  • Collected and recorded daily financial transactions.

Education

Nursing -

Nova University
09.1992

High School -

South Plantation High
05.1989

Skills

  • HVAC Systems
  • Expert Problem Solving
  • Technical communication
  • Analytical Thinking
  • Quality Assessment
  • Project Planning
  • Emergency Response
  • Proficient in [Software]
  • Issue Research
  • Expert in [Software]
  • Quantitative skills
  • Documentation Management
  • Data Entry
  • Self-Directed
  • Remote Office Availability
  • Problem Resolution
  • Written Communication
  • Good Telephone Etiquette
  • Research
  • Verbal Communication
  • Microsoft Office
  • Microsoft Word
  • Problem-Solving
  • Computer Skills
  • MS Office
  • Basic Math

Timeline

Med Prod Specialist III & Program Specialist III

Eversana
11.2022 - Current

Customer Service Collections Manager

RGL Associates
06.2013 - 08.2022

Medical Receptionist/C.N.A. (Medical Assistant)

DR. ROBERT THOMPSON
06.1996 - 12.2007

Housekeeper

Sea Island Resort
02.1992 - 12.2007

Nursing -

Nova University

High School -

South Plantation High

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Nicole Poppell