Nicole Porter
Valrico,FL
Summary
Dynamic leader with proven success in team management and customer service at Lowe's, enhancing operational efficiency and surpassing sales targets. Skilled in task delegation and conflict management, adept at fostering professional development and accountability. Increased team performance through effective coaching, achieving notable employee and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Front End Department Supervisor
Lowe's
01.2024 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Hardware/Tools Supervisor
Lowe's
10.2022 - 01.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by conducting service training.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Tagged and prepared new merchandise for retail sales.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created employee schedules to align coverage with forecasted demands.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Managed team of 9 employees, delegated tasks and held each employee accountable for completing assignments.
Sales Associate - Paint Department
Lowe's
03.2021 - 10.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Substitute Teacher
Kelly Educational Staffing
08.2014 - 03.2021
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Enforced school and class rules to maintain order in classroom.
Education
Bachelor of Arts - Interdisciplinary Social Science
University of South Florida
Tampa, FL08.2014
Skills
- Task Delegation
- Team Management
- Customer Service
- Opening and closing procedures
- Administrative Skills
- Conflict Management
- Word Processing
- Staff Supervision
- Problem-solving skills
- Time Management
Timeline
Front End Department Supervisor
Lowe's
01.2024 - Current
Hardware/Tools Supervisor
Lowe's
10.2022 - 01.2024
Sales Associate - Paint Department
Lowe's
03.2021 - 10.2022
Substitute Teacher
Kelly Educational Staffing
08.2014 - 03.2021
Bachelor of Arts - Interdisciplinary Social Science
University of South Florida
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