Nicole Posada
San Antonio,TX
Summary
Results-driven professional with expertise in training and development, committed to delivering exceptional customer service and product quality. Strong background in quality assurance and problem resolution, fostering teamwork and building client relationships to achieve production goals. Focused on enhancing operational efficiency and ensuring compliance with quality standards.
Overview
2027
2027
years of professional experience
Work History
Receiving Associate
Julian Gold
San Antonio, Texas
06.2022 - Current
- Unloaded incoming shipments and verified contents against purchase orders and packing slips.
- Organized merchandise in receiving area for efficient access and inventory management.
- Inspected products for damage, ensuring compliance with quality standards.
- Collaborated with team members to enhance efficiency of receiving processes.
- Sorted and labeled items by size, type, style, color, or product code.
- Maintained organized backroom storage by categorizing items to optimize space utilization.
- Checked outgoing shipments against work orders to verify quantities and destinations.
- Prepared work orders and shipping documents to facilitate accurate routing of materials.
Kraft Cleaners
Darryl Starr
San Antonio, Texas
03.2000 - 07.2021
- Promptly resolved customer complaints, fostering positive experiences and high satisfaction rates.
- Managed customer accounts with precise updates, ensuring accurate records for seamless service.
- Maintained extensive product knowledge to provide tailored recommendations.
- Trained new employees on company policies and exemplary customer service practices.
- Built strong client relationships through dedicated assistance, enhancing customer loyalty.
- Effectively addressed inquiries, enhancing customer understanding of products.
- Inspected finished products for defects, ensuring compliance with quality standards.
- Coordinated with team members to achieve production targets while keeping workspace organized.
Customer Service Representative
Kraft cleaners
San Antonio, Texas
- Assembled components according to specifications and production schedules, ensuring timely project completion and adherence to quality standards.
- Inspected products for defects, upholding quality standards and enhancing production reliability.
- Trained new employees on assembly techniques and safety procedures effectively.
- Reported equipment malfunctions and safety hazards to supervisors, enabling prompt resolutions and promoting workplace safety.
Education
GED -
Thomas Edison
San Antonio, TXSkills
- Quality assurance
- Quality control
- Employee training
- Customer service
- Team coordination
- Relationship management
- Problem resolution
Additional Skills
- Microsoft word / 10 key
- Internet
- Excel
- Operating office equipment
Timeline
Receiving Associate
Julian Gold
06.2022 - Current
Kraft Cleaners
Darryl Starr
03.2000 - 07.2021
Customer Service Representative
Kraft cleaners
GED -
Thomas Edison