Nicole Powell
Pittsburgh,PA
Summary
Dedicated Banker well-versed in setting up new customer accounts, following security protocols and assisting with audits. Well-organized with strong relationship-building, time management and documentation skills. Ready to bring 6+ years' experience in related roles to a dynamic position at First National Bank.
Overview
14
14
years of professional experience
Work History
Relationship Banker, Banking
First National Bank of PA
Pittsburgh, PA
02.2018 - Current
- Process transactions accuracy, effectively, and efficiently including deposits, withdrawals, transfers, night drop deposits, redeeming saving bonds, payments, official Checks, money Orders, and cash advances
- Accurately maintained records and ensured all documentation and paperwork is within compliance
- Offered assistance to customers seeking information about their accounts or inquiries about banking products and services, either face-to-face or through telephone interactions.
- Maintained precision in tracking, recording, reporting, and storing information to meet policy and regulatory requirements.
- Ensured compliance with all required bank procedures when reconciling vault, ATM, and cash drawer
- Maximized sales potential by effectively promoting products and services to address customers' financial goals.
- Performed operational tasks including closing accounts, ordering checks, and maintaining accounts. Additionally, issued temporary debit cards.
- Assumed the role of backup head teller to ensure accurate branch balancing, efficient handling of cash transactions, and timely order placement and shipment of money.
- Enforced compliance with bank regulations and policies ro reduce financial risks
Customer Service, Retail
Kuhn’s Quality Market
pittsburgh, PA
05.2022 - 04.2024
- Provided exceptional customer service and assisted patrons with their requirements
- Ensure compliance with company policies and procedures
- Provided prompt and professional response to customers' inquiries and complaints.
- Ensured timely and effective problem-solving for customers
- Handled various transactions such as customer orders, money orders, bus passes, and lottery ticket sales.
- Supervised front end staff to ensure efficient completion of tasks
- Answered customer inquiries regarding store policies, products and services.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Health and Beauty Center Clerk, Retail
Kuhn’s Quality Market
Pittsburgh, PA
10.2014 - 05.2017
- Managed inventories by tracking AI and Dated Order to fulfill customer needs and optimize financial gains
- Provided guidance and support to customers regarding General Merchandise inquiries
- Managed inventory and stock shelves to meet weekly ad sales targets
- Managed and implemented all product tags/signs, including weekly tags, discontinued items, and special promotions.
- Utilized knowledge of Inventory Management System (IMS) to streamline operations.
- Efficiently processed customer purchases by utilizing scanning technology and entering pricing information into the register
- Ensured smooth transactions by accurately calculating order totals, deducting coupon values, and accepting various forms of payment from customers.
- Delivering exceptional customer service to enhance customer satisfaction and drive revenue growth
Stand Leader, Concessions
Aramark
Pittsburgh, PA
03.2010 - 10.2015
- Managed and guided the activities of employees and volunteers in assigned concessions
- Performed regular inspections of menu boards for pricing and item accuracy.
- Completed all necessary paperwork including stand sheets, gratis, spoilage, intent to volunteer, food safety and sanitation guidelines, as well as alcohol guidelines
- Provided exceptional customer service to guests at both PNC Park and Heinz Field
- Managed concession stands while utilizing critical thinking and problem-solving abilities
- Ensured compliance with Aramark's policies and procedures in managing concessions.
- Handle enormous amount of money
- Implemented pre and post-event inventory verification process
- Maximizing profits with attention to detail and customer satisfaction
- Completed post-event paperwork.
Education
AS degree in Accounting Specialist -
Community College of Allegheny County
05.2013
High School Diploma -
West Allegheny High School
Imperial, PA06.2002
Skills
- Outstanding customer service
- Microsoft Office software (Word, PowerPoint, Excel, Outlook)
- Interpersonal communication
- Leadership skills
- Cash management and accountability
- Training and support
- Inventory management
- Problem-solving
- Attention to detail
- Financial Institution Regulations
Activities
- Recipient of Dean’s List award while attending Community College of Allegheny County
- Volunteer CORE, Center for Organ Recovery Education
- Member of the National Kidney Foundation
- Mentor American Transplant Foundation
Timeline
Customer Service, Retail
Kuhn’s Quality Market
05.2022 - 04.2024
Relationship Banker, Banking
First National Bank of PA
02.2018 - Current
Health and Beauty Center Clerk, Retail
Kuhn’s Quality Market
10.2014 - 05.2017
Stand Leader, Concessions
Aramark
03.2010 - 10.2015
AS degree in Accounting Specialist -
Community College of Allegheny County
High School Diploma -
West Allegheny High School
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