NICOLE POWERS
Las Cruces,NM
Summary
Compassionate ACT Case Manager known for high productivity and efficient task completion. Skilled in client assessment, treatment planning, and crisis intervention. Excel at communication, time management, and teamwork to support clients' needs effectively. Bring deep understanding of mental health systems and patient advocacy to foster positive outcomes.
Overview
9
9
years of professional experience
Work History
ACT Case Manager
La Clinica de Familia Inc.
Las Cruces, New Mexico
04.2024 - Current
- Developed individualized treatment plans based on client needs and goals.
- Coordinated client support services to enhance mental health and recovery.
- Facilitated group therapy sessions to promote case managment support and engagement.
- Collaborated with healthcare professionals to ensure comprehensive care delivery.
- Monitored client progress through regular assessments and follow-up meetings.
- Guided clients through community resources and support systems for assistance.
- Advocated for clients' needs within multidisciplinary team meetings and case reviews.
- Documented case notes accurately to maintain compliance with regulatory standards.
- Performed crisis intervention when needed by providing emotional support to individuals during times of distress.
- Participated in continuing education courses relevant to case management topics.
- Maintained records on each client's progress towards achieving goals as outlined in their individual service plan.
- Collaborated with legal professionals regarding court cases involving family members or guardianship issues.
- Assisted clients in obtaining needed medical, mental health, substance abuse and other social services.
- Attended court hearings as an advocate for clients facing legal proceedings.
- Organized community resources such as housing options, employment opportunities or educational programs tailored to meet the specific needs of each client.
Eligibility Specialist
TEKsystems
Las Cruces, NM
10.2023 - 04.2024
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Analyzed financial information provided by applicants to verify income levels.
- Processed client applications in accordance with established guidelines.
- Assisted clients with completing forms required for processing applications.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
Case Management Coordinator
Las Cruces Post-acute care and Rehabilitation
Las Cruces, NM
05.2022 - 10.2023
- Advocate for patients by communicating care preferences to practitioners.
- Responded promptly and professionally to patient questions and concerns.
- Participated in patient and family planning process.
- Managed intake and maintenance of patients' medical records.
- Diligent in updating Insurance case managers of patient's progress in therapy and other medical records for skilled nursing.
- Made referrals to utilize community resources for resident's needs.
- Updating insurances (medicaid and medicare) case managers weekly.
- Diligent in preparing patients to discharge to the community/home with adequate care and equipment.
- Experienced with insurance benefits.
Social Services Assistant
Las Cruces Post-Acute Care and Rehabilitation
Las Cruces, NM
05.2022 - 10.2023
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Promoted integration of behavioral health care and long-term services to enhance continuity of care for clients.
- Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
- Performed assessments to determine individual limitations and strengths.
- Connected individuals with relevant community resources and coordinated referrals.
- Maintained accurate records and documented client data in company databases.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Conductor of resident care meetings.
CNA
Encompass Home Health/Hospice
Las Cruces, NM
01.2020 - 05.2022
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Checking vitals and assessing patient as well as documentation for RN.
- Transferring patients and education families on good body mechanics for transferring.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Post-mortem care.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Observed and reported unusual symptoms and changes to charge nurse.
Patient Coordinator
Alliance HealthCare Services
Las Cruces, NM
01.2017 - 03.2019
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Aided in development and betterment of patient management and workflow processes.
- Managed hospital admissions and patient flows while organizing patient care.
- Shared patient status updates during shift changes for continuum of care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
Education
Associate of Science - Healthcare
New Mexico State University - Dona Ana Community College
Las Cruces, NM05.2016
Skills
- Community outreach
- Active listening
- Microsoft Office
- Critical thinking
- Computer skills
- Problem resolution
- Communication
- Time management
- Organization
- Interdisciplinary teamwork
- Document management
- Multitasking
- People skills
- Customer service
- Crisis intervention
- Case documentation
- Eligibility assessment
- Individualized treatment planning
- Behavioral health integration
- Patient relationship management
- Behavioral assessment
Timeline
ACT Case Manager
La Clinica de Familia Inc.
04.2024 - Current
Eligibility Specialist
TEKsystems
10.2023 - 04.2024
Case Management Coordinator
Las Cruces Post-acute care and Rehabilitation
05.2022 - 10.2023
Social Services Assistant
Las Cruces Post-Acute Care and Rehabilitation
05.2022 - 10.2023
CNA
Encompass Home Health/Hospice
01.2020 - 05.2022
Patient Coordinator
Alliance HealthCare Services
01.2017 - 03.2019
Associate of Science - Healthcare
New Mexico State University - Dona Ana Community College