Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Poynter

Bloomington,IL

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

21
21
years of professional experience

Work History

Subrogation Specialist

Afni
Bloomington, IL
08.2023 - Current
  • Managed multiple tasks efficiently while adhering to strict deadlines.
  • Input claim history into database
  • Gather information and documents from different client systems and transfer into our systems
  • Assemble and issue demand packages with proofs needed to support our subrogation attempt
  • Check client systems to verify Afni as payee for incoming payments
  • Prepare opening and closing reports and upload into client notes
  • Upload of releases into client systems/ Monitor client diaries for response
  • Assist on FNOL
  • Monitoring and working client work map
  • Monitoring pending perils and salvage pending files for completion in various client systems
  • Assist in various side tasks as needed by management

General Manager

Scooter's Coffee
Clinton, IL
10.2021 - 08.2023
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

General Manager

Domino's
Lincoln, NE
09.2014 - 07.2020
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Tracked monthly sales to generate reports for business development planning.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Led employee evaluations with constructive feedback to boost performance.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Delegated work to staff, setting priorities and goals.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Successfully opened new location
  • Managed multiple locations while company was short staffed

Assistant Hotel Manager

Economy Lodge & Suites
Lincoln, NE
09.2009 - 09.2012
  • Checking In/Out guests, Reservations, Supervise Housekeepers, Customer Service, Daily Deposits
  • Ensured all staff members had appropriate training and development opportunities.
  • Maintained accurate records of financial transactions and monitored budget performance.
  • Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
  • Monitored inventory levels of food items, beverages, and linen supplies, ensuring adequate stock is available at all times.
  • Monitored hotel operations to ensure compliance with safety regulations, policies, and procedures.
  • Resolved customer complaints in an efficient manner in order to maintain high standards of hospitality services.
  • Prepared reports on occupancy levels, revenue projections, staffing needs.
  • Created a welcoming atmosphere by greeting guests upon arrival at the hotel premises.
  • Responded to customer inquiries about services, facilities, rates, and availability.
  • Coordinated daily activities of front desk personnel to ensure smooth check-in and check-out processes for guests.
  • Reviewed employee performance evaluations on a regular basis to identify areas needing improvement.
  • Handled administrative duties such as preparing payrolls and managing staff schedules.
  • Conducted regular inspections of all public areas within the hotel premises.
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
  • Oversaw reservations received from direct calls and provided room availability information.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Mentored new employees, demonstrating best methods for servicing clients and guests.

Kitchen Inmate Supervisor

Lancaster County Jail
Lincoln, NE
08.2007 - 09.2009
  • Supervise Inmates in the kitchen, Daily inventory
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Insure the safety of all employees/inmates in secure areas

Admin Assistant/ CSR II

Best Buy
Lincoln
05.2003 - 08.2007
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Participated in team meetings or training sessions when necessary.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Processed orders, forms, applications, and requests.
  • Adhered to company's established protocols for handling confidential data.
  • Performed account maintenance activities such as updating client information in databases.
  • Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
  • Processed customer account changes with proprietary software.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Made outbound calls to obtain account information.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collected deposits or payments and arranged for billing.
  • Completed daily cash logs
  • Check collection on bounced checks from customers
  • Daily cash orders & deposits

Education

High school diploma - General Studies

Capital City Christian
05.1999

Skills

  • Management
  • Inventory Control
  • Recruiting
  • Leadership and team building
  • Labor Cost Analysis
  • Purchasing
  • Supervision and training
  • POS
  • Microsoft Word/EXCEL/Outlook
  • Payroll
  • Operations Oversight
  • Schedule Management
  • P&L Management
  • Customer Retention
  • Branding
  • Expense Control

Timeline

Subrogation Specialist

Afni
08.2023 - Current

General Manager

Scooter's Coffee
10.2021 - 08.2023

General Manager

Domino's
09.2014 - 07.2020

Assistant Hotel Manager

Economy Lodge & Suites
09.2009 - 09.2012

Kitchen Inmate Supervisor

Lancaster County Jail
08.2007 - 09.2009

Admin Assistant/ CSR II

Best Buy
05.2003 - 08.2007

High school diploma - General Studies

Capital City Christian

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Nicole Poynter