Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Pozzetti

Whitestone,NY

Summary

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Crew Member

McDonald’s
10.2017 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Brewed coffee and tea and changed out drink station syrups.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Retail Sales Associate

Macy's
02.2014 - 09.2017
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Issued receipts and processed refunds, credits or exchanges.

Esthetician

Gotham Lasik And Aesthetics
02.2008 - 12.2013
  • Sterilized equipment for patient treatments.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Fostered friendly, warm and exceptional customer experience.
  • Analyzed skin condition and made appropriate product recommendations.
  • Recommended retail products for at-home use.
  • Advised clients on proper home-care regimens.
  • Carried out product inventory checks, charting and consultations.
  • Educated patients on treatment options.
  • Stocked treatment rooms with proper supplies.
  • Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
  • Informed guests of appropriate products available to increase retail sales.
  • Welcomed clients arriving for appointments.
  • Assisted manager with daily spa operations.

Esthetician

Advanced Skincare Day Spa And Laser Center
01.2002 - 12.2007
  • Sterilized equipment for patient treatments.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Fostered friendly, warm and exceptional customer experience.
  • Analyzed skin condition and made appropriate product recommendations.
  • Advised clients on proper home-care regimens.
  • Recommended retail products for at-home use.
  • Carried out product inventory checks, charting and consultations.
  • Educated patients on treatment options.
  • Stocked treatment rooms with proper supplies.
  • Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
  • Informed guests of appropriate products available to increase retail sales.
  • Welcomed clients arriving for appointments.
  • Assisted manager with daily spa operations.
  • Discussed procedures and treatment options with clients.
  • Performed consultations for patients before scheduling treatments.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Performed special anti-oxidant, acne and microdermabrasion facial services.
  • Developed individualized, therapeutic skin care programs.
  • Performed over [Number] facials, chemical peels and waxing procedures per week.
  • Suggested appropriate therapy based on current health of client.
  • Designed post-treatment at-home care products.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Notified supervisor of supply needs to maintain stock of necessary items.
  • Executed laser hair removal and microdermabrasion procedures.

Education

Associate of Science - Master Aesthetician

Christine Valmy International School For Esthetics, Skin Care & Makeup
New York, NY
01.2000

Associate of Arts - Communication Studies

Queens College of The City University of New York
Flushing, NY
06.1997

Skills

  • Heavy Lifting
  • Customer Relations
  • Cash Drawer Operations
  • Safe Vehicle Operations
  • Adaptability and Flexibility
  • Clear Communication
  • Taking Orders
  • Maintenance and Repair
  • Supplies Monitoring and Restocking
  • Workstation Setup and Breakdown
  • Customer Service
  • Serving and Bussing
  • Managing Orders and Deliveries
  • Cleaning and Sanitizing
  • Stocking and Replenishing
  • Food Production Processes
  • Food Packaging and Labeling
  • Store Opening and Closing
  • Equipment Troubleshooting and Maintenance
  • Dependable and Cooperative
  • Teamwork and Collaboration
  • Resolving Complaints
  • Team Player
  • Training and Coaching
  • Counter Sanitization
  • Inventory Rotation
  • Smoothie and Juice Preparation

Timeline

Crew Member

McDonald’s
10.2017 - Current

Retail Sales Associate

Macy's
02.2014 - 09.2017

Esthetician

Gotham Lasik And Aesthetics
02.2008 - 12.2013

Esthetician

Advanced Skincare Day Spa And Laser Center
01.2002 - 12.2007

Associate of Science - Master Aesthetician

Christine Valmy International School For Esthetics, Skin Care & Makeup

Associate of Arts - Communication Studies

Queens College of The City University of New York

Similar Profiles

CREATE PROFILE
Nicole Pozzetti