Nicole Price
Lake Elsinore,CA
Summary
Seasoned Buyer bringing in-depth retail and professional experience in diverse environments. First-rate planner, manager and communicator highly trained in purchasing and supply chain management. Proficient in managing purchasing needs in high-volume retail operations. Skilled research and forecasting abilities with strengths in communication and key relationship management.
Overview
14
14
years of professional experience
Work History
Buyer/Planner
Diversified plastics
02.2022 - 12.2023
- Negotiate, develop, and manage supplier relationships to ensure favorable terms and competitive pricing
- Monitor and maintain inventory levels consistent with demand while maintaining specific inventory targets
- Resolve issues related to quantity, quality, delivery and invoicing
- Analyze Bill of Materials (BOM) for accuracy and provide updates, Quality documents creation
- Collaborate with team members to improve systems and processes to deliver greater efficiency and effectiveness of service for company and customers
- Cross train and back up supporting departments.
Senior Sourcing/Purchasing Agent
All american injection molding services
03.2016 - 11.2021
- Assist with managing supplier base by soliciting quotes and negotiating best pricing for the acquisition of quality materials and supplies
- Strive to gain cost savings based on preferred pricing, volume discounts and stepped pricing
- Analyze, code and process all vendor invoices and reconcile discrepancies
- Manage inventory levels for all facilities by analyzing, identifying trends then generating weekly reports in IQMS Manufacturing ERP and Excel for management review and approval
- Develop and maintain strong relationships with 100 suppliers (including distributors, and transportation companies), resulting in savings and improved service for the company
- Manage purchase order process with suppliers and ensure goods purchased are available for order fulfillment
- Perform data entry using Excel to create check deposits for accounts payable, interoffice memos and invoices
- Audit and process company credit card bills
- Assist Logistics Coordinator with obtaining competitive pricing for domestic package and truck rates, international FCL and LCL ocean container and air freight rates
- Track all in-transit inventory (ocean/air) and publish for relevant personnel
- Follow up to ensure shipping schedules are accurate and goods are available pursuant to customer agreement
- Ensure Will Advise list is up to date on all confirmed goods allowing the Customer Service department to confirm availability dates to customers
- Provide administrative support to management as needed.
Customer Service Specialist
DATATRONICS DISTRIBUTION
03.2014 - 08.2015
- Acted as front-line customer contact via phone and email for all sales orders
- Assisted customers with troubleshooting product issues, processing RMA’s and refunds
- Prepared purchase order requirements verifying specifications and pricing via sales order entry
- Performed data entry by editing and revising changes to existing purchase orders
- Established strong working relationships with customers by consistently following up and communicating on-time delivery, partial shipment, expedited or pushouts on orders
- Escalated all delivery delay issues to Account Lead
- Provided backup support to Account Lead.
Escalation Manager
Teleperformance/sprint
04.2010 - 12.2013
- Provided oversight, direction and performance management to a team of 20 customer service agents
- Achieved over 80% customer resolution rates
- Handled and resolved escalated customer billing and service issues
- Conducted monthly team meetings to discuss departmental goals, review policies and procedures, software/hardware updates and enhancing the customer experience
- Identified development opportunities using quality assurance (call monitoring) and provided ongoing agent training, coaching and mentoring on as-needed basis
- Administered performance reviews and developmental feedback on a monthly/annual basis
- Acted as team lead in the absence of fellow supervisors.
Education
High School Diploma -
Woodrow Wilson
Long Beach, CA06.1999
Skills
- Customer/Vendor Relations
- Data Entry
- Inventory Management
- Quality Control
- Time Management
- Attention to Detail
- Reporting
- Office Administration
- Microsoft Office 2010 - 2016
- IQMS Manufacturing ERP/MES
- Clarify CRM (Trouble Ticketing System)
- Lotus Notes
Timeline
Buyer/Planner
Diversified plastics
02.2022 - 12.2023
Senior Sourcing/Purchasing Agent
All american injection molding services
03.2016 - 11.2021
Customer Service Specialist
DATATRONICS DISTRIBUTION
03.2014 - 08.2015
Escalation Manager
Teleperformance/sprint
04.2010 - 12.2013
High School Diploma -
Woodrow Wilson
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