Nicole Pritchett
Creola,AL
Summary
Organized and detail-oriented Desk Adjuster dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Auto Apprasier
Catastrophe National Claims(State Farm)
02.2024 - 10.2024
- Streamlined the claims process for clients by promptly conducting thorough investigations of automobile accidents.
- Maximized efficiency in damage assessment by utilizing cutting-edge technologies such as digital photography, computer software programs, and mobile applications during appraisals.
- Expedited claim resolutions by effectively negotiating with repair shops, vendors, and insurance adjusters on behalf of clients.
- Created detailed assessments of damages to property and vehicles.
- Analyzed complex data and prepared accurate and comprehensive reports for clients.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Desk Adjuster
Catastrophe & National Claims
10.2022 - 08.2023
- Company Overview: Peoples Trust Insurance, property; State Farm, auto
- Make initial contact with claimants
- Used systems: Enterprise Claim System, Slate Claim System, Fire Inspection Tool, Slate Claim System, Amazon Workspace, Claim Source
- Drafted Summary of Loss Letters
- Date Entry
- Negotiated Settlements
- Handled Represented Claims
- Closed claims
- Peoples Trust Insurance, property; State Farm, auto
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to excellence in desk adjusting work.
- Responded to customer inquiries, made appropriate decisions and closed files.
- Conducted regular audits on closed claim files to verify adherence to company policies and regulatory requirements, minimizing risk exposure for the organization.
Customer Service Specialist, Stockroom Clerk
Packaging Corporation of America
05.2019 - 01.2022
- Company Overview: PCA
- Displayed great organizational skills with a keen eye for accuracy and attention to detail
- Successfully displayed the ability to comprehend and keep abreast of information pertinent to the job
- Focused on being self-disciplined and self-managed to meet deadlines, multi-task and work as a team player by creating win/win solutions to deliver the best experience
- Effectively managed customers and their needs
- PCA
Safety and Training Coordinator/VPP Coordinator
Packaging Corporation of America
11.2004 - 05.2019
- Company Overview: PCA
- Used excellent judgment and strong decision-making skills to resolve common issues
- Displayed respect, sensitivity and concern for inquiries with a professional and pleasant attitude
- Mentored while under tight time constraints to accomplish every task, properly resolving concerns
- Excelled during initial and ongoing training, always keeping current and proficient with knowledge, information, policies and procedures
- Worked in a highly organized environment successfully balancing on-going demands within the rules and regulations
- Provided a stable work Environment with Equal Opportunity for learning and personal growth
- Possessed effective problem-solving and strong decision-making skills to sufficiently handle and resolve any inquiries, prioritizing work to accomplish all tasks
- Effectively communicated with team members via telephone and other electronic channels while promoting the expectations within the company
- Worked closely and coordinated with other functional team members to ensure quality, analysis, safety, regulatory compliance and consistency
- PCA
Machine Operator
Packaging Corporation of America
12.1997 - 10.2004
- Company Overview: PCA
- Display proficiency in technology, using my resources and online tools to troubleshoot issues
- Finalized all tasks performing any resolutions while maintaining productivity and quality goals
- Demonstrated the capacity to read documents, follow instructions, learn and understand policies, procedures, rules and regulations
- Fostered the same concern, respect and caring attitude within the organization that translated externally with every interaction
- PCA
Education
High School - General Studies
Southern Choctaw High School
05-1988
Skills
- Negotiation Skills
- Excellent Verbal and Written Communication Skills
- Time Management
- Goal Oriented
- Proficient in Microsoft Suite
- Estimate Preparation ( Auto and Property)
- Adobe Connect
- Google applications
- File Management
- Professionalism and Ethics
- Property Inspection
- Fraud Detection Skills
- Insurance Policy Understanding
- Auto repair knowledge
- Claims Processing
- Vehicle Inspection
- Claims Investigation
Certification
Licenses
- Alabama (Home State) - 2022
- Texas
- Florida
- South Carolina
- Oklahoma
- Kentucky
- Louisiana
- Michigan
- Mississippi
Timeline
Auto Apprasier
Catastrophe National Claims(State Farm)
02.2024 - 10.2024
Desk Adjuster
Catastrophe & National Claims
10.2022 - 08.2023
Customer Service Specialist, Stockroom Clerk
Packaging Corporation of America
05.2019 - 01.2022
Safety and Training Coordinator/VPP Coordinator
Packaging Corporation of America
11.2004 - 05.2019
Machine Operator
Packaging Corporation of America
12.1997 - 10.2004
Licenses
- Alabama (Home State) - 2022
- Texas
- Florida
- South Carolina
- Oklahoma
- Kentucky
- Louisiana
- Michigan
- Mississippi
High School - General Studies
Southern Choctaw High School
Similar Profiles
THERESA RICHARDSONTHERESA RICHARDSON
Associate Vendor Manage at State Farm/Hagerty/Catastrophe National ClaimsAssociate Vendor Manage at State Farm/Hagerty/Catastrophe National Claims
Jason BaconJason Bacon
Property Field Adjuster - Team Lead at Catastrophe & National ClaimsProperty Field Adjuster - Team Lead at Catastrophe & National Claims
Evan CarmadelleEvan Carmadelle
Desk Insurance Adjuster at CNC Catastrophe & National ClaimsDesk Insurance Adjuster at CNC Catastrophe & National Claims