Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nicole  Propes

Nicole Propes

Summary

Compassionate and dedicated Peer Support Specialist with certification and over a decade of lived experience. I possess dynamic communication skills and excel in active listening, fostering authentic connections and understanding with individuals from diverse backgrounds. Known for my dependability, honesty, and unwavering loyalty, I am committed to empowering others through their journeys. With a strong work ethic and a genuine passion for helping those in need, I aim to create supportive environments that promote growth and resilience.

Overview

2026
2026
years of professional experience

Work History

Customer Service To-Go Specialist

Chili's Restaurant
2024 - Current

* Excellent communication skills and interpersonal skills, fostering a positive experience.

* Strong team work skills, collaborating effectively between all staff members.

* Problem solving skills to address guest services and enhance satisfaction.

* Assist in training new staff on proper food handling a presentation techniques.

* Coordinate the final presentation before guests are served.


Peer Interventions, Community Mitigation

Virginia Dept Of Corrections
06.2022 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Manager's Assistant

Tropical Smoothie Café
06.2021 - 06.2022
  • Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
  • Optimized internal processes for better efficiency, implementing new software solutions where necessary.
  • Assisted in talent acquisition efforts by reviewing resumes, scheduling interviews, and participating in candidate evaluations during hiring processes.
  • Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
  • Managed and prioritized incoming correspondence, ensuring timely responses and effective communication with external partners.


Education

Certified Peer Support Specialist - Human Services, Addiction Studies

NORTH CAROLINA ADDICTION SPECIALIST PROFESSIONAL PRACTICE B.
NORTH CAROLINA
08-2025

General Studies

Spotswood High School
Penn Laird, VA
06-2009

CNA License -

Massenutten Technical Center
Harrisonburg, VA
01-2009

Skills

  • Substance abuse
  • Problem-solving skills
  • Effective collaboration and interaction
  • Rapport building
  • Recovery assistance and support
  • Positive environment facilitation
  • Community services information
  • Active listening
  • Verbal and written communication
  • Decision-making
  • Counseling techniques

Timeline

Peer Interventions, Community Mitigation

Virginia Dept Of Corrections
06.2022 - 12.2024

Manager's Assistant

Tropical Smoothie Café
06.2021 - 06.2022

Customer Service To-Go Specialist

Chili's Restaurant
2024 - Current

Certified Peer Support Specialist - Human Services, Addiction Studies

NORTH CAROLINA ADDICTION SPECIALIST PROFESSIONAL PRACTICE B.

General Studies

Spotswood High School

CNA License -

Massenutten Technical Center