Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Nicole Prowell

Chicago,IL

Summary

Dependable and driven with proven history of excellent customer service and conflict resolution skills . Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multi-tasker always ready to support team needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

FirstService Residential
02.2019 - 12.2020
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes • Maintains accurate resident ledgers ;Prepare monthly property work order billings and submit to accountant;A/P A/R • Assists the Property Manager in interviewing, screening and hiring of any potential employee for all departments;Supervises door, maintenance and receiving room staff • Schedule move ins/outs, collect and return deposits and manage elevator schedule • Perform general administrative responsibilities and order, stock, and maintain office supplies and stationary • Manage building amenities - Pool and deck area maintenance and repairs, bike room registration, party room reservations, storage locker room assignments, social events • Submit service requests from residents and route to maintenance for prompt processing • Issue notices to residents for issues, office closures, events, and building maintenance • Ensures monthly inspections, preventative maintenance and safety procedures are implemented and completed.

Bartender

Sapphire Room
03.2019 - 11.2019
  • Provided fast , friendly ,professional service to all bar patrons and beverage servers • Prepared and served drinks in a high- volume environment • Promoted and set up special events and private parties • Engaged with patrons to build rapport and earn repeat business • Kept detailed inventories of bar supplies and bar stocked to maintain work flow efficiently • Checked patrons' identification to ensure they met minimum age requirements for consumption of alcoholic beverages.

Bartender/Server/Trainer

Chili's Bar & Grtill
01.2015 - 09.2018
  • Presented menus to patrons and answered questions about menu items • Promoted and recommended new drinks and menu specials • Prepped fruit, bulk drink recipes, and drink mixes for the entire shift • Prepared mixed and frozen alcoholic beverages with flair techniques • Prepared, counted, and ordered liquor inventory on a weekly basis • Served food and/or beverages to patrons • Open / Close of bar area • Trained new bartenders / servers • Responsible for collecting payments using the ALOHA cash register system.
  • Created weekly schedule for new trainees • Offered friendly and fast service to ensure customer satisfaction.

Bartender/Server/Trainer

Cheesesteak Factory
05.2010 - 09.2014
  • Greeted guest, obtain meal orders, and deliver food in a timely fashion • Promoted and recommended new drinks and menu specials • Completed opening and closing checklist according to set standards • Prepared customer checks and processed payments • Trained new bartenders /servers • Set and managed schedules to give proper coverage • Managed bar inventory,restocked supplies and placed orders for spirits ,beer , wine and mixers

Skills

  • Liquor, Beer and Wine Knowledge
  • Upselling techniques
  • Tableside service
  • Hospitality service expertise
  • Cash Handling
  • Beverage preparation
  • Guest relations
  • New hire training
  • Responsible Alcohol Service

Certification

BASSET CERTIFIED

ILLINOIS FOOD HANDLER CERTIFICATE

Timeline

Bartender

Sapphire Room
03.2019 - 11.2019

Assistant Property Manager

FirstService Residential
02.2019 - 12.2020

Bartender/Server/Trainer

Chili's Bar & Grtill
01.2015 - 09.2018

Bartender/Server/Trainer

Cheesesteak Factory
05.2010 - 09.2014

BASSET CERTIFIED

ILLINOIS FOOD HANDLER CERTIFICATE

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