Nicole Pudney

• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
• Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
• Led employee relations through effective communication, coaching, training and development.
• Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
• Identified and corrected deficient performance and behaviors to achieve maximum productivity.
• Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Sought ways to improve processes and services.
• Handled customers in fast-paced setting in coordination with solid team of 6 customer service associates.
• Placed orders to restock items before supplies ran out.
• Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
• Maintained well-organized mise en place to keep work consistent.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Adhered to rigorous standards for customer service, merchandising and operational safety.

Made the decision to stay at home to be more present for my 3 children through middle school and the oldest graduated. They are now 15, 16, and 22 and are able to make decisions without me present and I am more sure about leaving them alone.

• Engaged customers with pleasant demeanor and offered to help with mail-related issues.
• Pleasantly greeted and engaged customers, assisting with any mail-related issues.
• Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Delivered packages and mail to business and people in local area.
• Worked closely with other employees in mail office and handled various administrative tasks.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Planned and cased mail in sequence of delivery for designated route.

• Prepared vendor invoices and processed incoming payments.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Maintained good working relationships with vendors and resolved disputes.
• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Managed multiple tasks and met time-sensitive deadlines.
• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.